IT Support Administrator

About the position

IT Support Administrator
Area: Roodepoort, Gauteng
Salary: Negotiable around R22 000 per month + Benefits + 13th Cheque
Job Purpose
A well-established organisation is seeking an experienced and hands-on IT Support Administrator to ensure the stability, security, and efficiency of the company's IT infrastructure and support environment.
The successful candidate will be responsible for providing technical support across multiple sites, maintaining Microsoft 365 environments, troubleshooting hardware and network issues, and ensuring reliable day-to-day IT operations. This role is ideal for a proactive and solutions-driven IT professional with strong systems administration and end-user support experience.
Key Responsibilities

• Provide day-to-day IT support to users across multiple branches/sites
• Install, configure, maintain, and troubleshoot laptops, desktops, tablets, printers, and other IT equipment
• Support and administer Microsoft 365 environments including:
• User accounts
• Licensing
• Outlook
• Teams
• OneDrive
• SharePoint
• Exchange-related support
• Troubleshoot hardware, software, networking, and connectivity issues
• Monitor and maintain network infrastructure, firewalls, backups, telephony systems, and cybersecurity measures
• Support and maintain internal business systems and applications
• Log, manage, and resolve IT support tickets within agreed turnaround times
• Liaise with external IT service providers, vendors, and consultants regarding infrastructure, security, and equipment support
• Ensure all systems, devices, and office equipment remain secure, operational, and optimised
• Assist with IT documentation, asset management, and system improvement initiatives
• Provide professional and user-friendly support to non-technical staff

Minimum Requirements

• 5-10 years' experience in IT Support, Desktop Support, or Systems Administration
• Strong Microsoft 365 administration experience
• Solid understanding of:
• Networking
• Firewalls
• Backups
• Cybersecurity
• Ticketing systems
• General IT infrastructure
• Ability to troubleshoot independently and manage multiple support priorities
• Strong communication and customer service skills
• Valid driver's license preferred

Qualifications & Certifications
Required:

• CompTIA A+
• CompTIA Network+
• Microsoft Certification

Highly Advantageous:

• ITIL Foundation
• Cisco CCNA
• Cloud certifications such as AWS, VMware, or Google Cloud

Key Competencies

• Strong problem-solving and analytical skills
• High attention to detail and accountability
• Organised and reliable
• Ability to work under pressure and prioritise tasks effectively
• Strong interpersonal and customer support skills
• Ability to explain technical concepts to non-technical users
• Proactive and solutions-driven approach

Desired Skills:

• IT Support
• HelpDesk Experience
• User Administration
• PC Support
• TeamViewer
• Desktop Administration
• Remote Troubleshooting
• Hardware troubleshooting
• Microsoft Windows
• Microsoft Operating Systems

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Certificate

About The Employer:

IT Support Administrator
Area: Roodepoort, Gauteng
Salary: Negotiable around R22 000 per month + Benefits + 13th Cheque
Job Purpose
A well-established organisation is seeking an experienced and hands-on IT Support Administrator to ensure the stability, security, and efficiency of the company's IT infrastructure and support environment.
The successful candidate will be responsible for providing technical support across multiple sites, maintaining Microsoft 365 environments, troubleshooting hardware and network issues, and ensuring reliable day-to-day IT operations. This role is ideal for a proactive and solutions-driven IT professional with strong systems administration and end-user support experience.