About the position
Our client , a leader in Telecommunications industry is seeking an experienced IT Service Manager to join their IT Insurance division. Responsible for the end-to-end planning, delivery, performance management, and continual improvement of IT services across the organisation, ensuring alignment with business objectives and operational excellence.
Qualifications & Experience:
Education
- Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
Professional Experience
- Minimum of 5–7 years of progressive experience in IT Operations or Service Management.
- At least 3 years of experience in a leadership or managerial role.
- Experience within a multi-vendor or enterprise environment will be highly advantageous.
- Familiarity with South African regulatory requirements, including POPIA and cybersecurity frameworks.
- Experience working within dynamic industries such as Finance or Telecommunications will be considered an advantage.
Essential Skills & Competencies:
- Leadership & People Management
- Communication & Interpersonal Skills.
- Analytical & Problem-Solving Skills
- Technical Knowledge
- Solid understanding of IT infrastructure, networking, cloud services, cybersecurity principles, and IT service management.
- Hands-on experience with ITSM tools such as Jira, Remedy, or similar platforms.
- Business Acumen
- Customer Focus & Adaptability
- Project Management - Familiarity with project management methodologies and frameworks, including Agile and PRINCE2.
Preferred Certifications:
- ITIL 4 Foundation certification or higher (e.g., ITIL 4 Managing Professional or Strategic Leader).
- Project Management certifications such as PMP, CAPM, or PRINCE2.
- Security or risk management certifications, including CISSP, CISM, or CRISC.
- AWS certification(s) will be advantageous.
Desired Skills:
- IT Service Manager
- telecoms
- ITIL
- CISSP
- PRINCE2
- project management
- IT Operations
