IT Service Desk Agent
Ntice Sourcing Solutions
- R Undisclosed
- Permanent Intermediate position
-
Midrand
- Posted 23 Apr 2024 by Ntice Sourcing Solutions
- Expires in 2 days
-
Job 2563214 - Ref 34836
About the position
Westfalia Fruit Products situated at Midrand, has a vacancy for a suitably qualified and experienced IT Service Desk Agent.
Reporting to IT service desk manager, the incumbent will be responsible for providing a higher-level service function on problem solving and advice to users of both new and established systems. Co-ordinates and ensures that training is provided for users. Liaises between the information technology department and users on problem areas.
Qualifications/Experience:
- 2-3 Years IT support desk experience
- Good understanding of Microsoft systems including Office 365, Teams and SharePoint
- Basic understanding of IT governance and controls
- 3 years' experience in user support
- More than 2 years' experience with an IT systems background
Knowledge:
- Working knowledge of windows Active Directory
- Understanding of remote supports
- Understanding of support and escalation procedures
Skills:
- Troubleshooting and fault finding
- User interaction
- Document writing and reporting
Attitude/Behaviour:
- Attention to detail
- Honest and hardworking
- Prepared to work afterhours and go the extra mile. Work in fast paced fast changing environment
The Company offers a Total Guaranteed Remuneration Package which comprises provident fund, insured benefits, medical aid, and an option to structure an annual bonus.
Desired Skills:
Ntice Sourcing Solutions
About the agency
Ntice Sourcing Solutions is a recruitment solutions provider placing professionals across EMEA within all key business functional areas. These business functional areas include: IT, Engineering /Technical, Accounting & Finance, Sales & Marketing, Human Resources, Training and Development, Supply Chain/Procurement, Production and Operations.
Our team is made up of experienced specialist recruiters who are extremely knowledgeable within their chosen field. Our consultants have spent years growing their client and candidate networks which allows them to match candidates to clients quickly. We pride ourselves in ensuring we understand the client brief and focus on placing candidates in companies where they thrive and fit the culture of the business.
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