About the position
iOCO Infrastructure Services invites you to explore possibilities. We are seeking a dynamic and results-driven IT Sales Executive with expertise in managed services to join our team. The successful candidate will play a pivotal role in managing client relationships, driving sales, and promoting our infrastructure solutions (e.g. IT Anything-as-a-Service, i.e., cloud computing, hosted infrastructure, HW and SW services, and then managed services (IT Service Desk, End User Support, etc).
What you’ll do:
Client Relationship Management:
- Develop and maintain strong relationships with clients.
- Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback.
- Understand each client's specific business goals and challenges and align managed services solutions accordingly.
Product Knowledge and Consultation:
- Possess in-depth knowledge of ICT Managed Services.
- Provide expert guidance and recommendations on the ICT Managed and related services, i.e.Cloud computing, Hosted Infrastructure, HW and SW, end-user computing and IT Service Management
Account Growth and Retention:
- Identify sales opportunities within existing clients and new logos.
- Develop a comprehensive Account Plan for the target market and territory
- Ensure high client retention rates by addressing concerns and proactively mitigating issues.
Contract Management:
- Manage client contracts, renewals, and negotiations.
- Coordinate contract discussions and work with vendors, such as Mimecast's legal and finance teams, as needed.
- Monitor contract compliance and ensure clients get the expected value from our services.
Client Advocacy:
- Encourage satisfied clients to become advocates by providing testimonials, references, or case studies.
- Act as a liaison between clients and vendor's product and support teams to ensure client feedback is heard and addressed.
Industry Knowledge:
- Stay updated on industry trends, specifically around managed services.
- Share relevant insights and recommendations with clients to enhance their investment and spending.
Your Expertise:
- Proven experience of at least 5 years in account management and sales specialising in ICT Managed Services and IT Outsourcing; and thorough understanding of IT Service Management
- Seasoned in selling IT Anything-as-a-Service, i.e., cloud computing, hosted infrastructure, HW and SW services and then Managed Services (IT Service Desk, End User Support, etc.)
Qualifications Required:
- Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
- Sales Relevant degree / certification / diploma, including OEM-related certificates—must have
- ITIL certification would be an advantage
Personal Attributes:
- Strong communication and interpersonal skills.
- Excellent negotiation and problem-solving abilities.
- Ability to work independently and collaboratively in a team.
- Results-driven mindset with a focus on client satisfaction.
- Attention to detail and strong organisational skills.
- Must be able to work under pressure
- Ability to unlock new client segments and be able to manage and sell at CxO levels.
Other information applicable to the opportunity:
- Position Location: Cape Town
- Work Environment: Hybrid
- Travel: office-based meetings and client engagements; travel between CPT and JNB.
Desired Skills:
- Adaptability
- Authenticity
- Partnership
- Ingenuity
- Mastery
