About the position
IT Operations Specialist/ Manager – Mobile Networks
EMEA & USA Support
Qualification and Experience Required
- Experience: 5+ years in IT Operations
- Degree: Information Systems (or equivalent experience)
- Certifications: ITIL Foundation & Project Management (Advantageous)
Are you a tech-savvy problem-solver with a knack for mobile networks,
IT operations, and digital transformation? Do you thrive in fast-paced environments where innovation meets enterprise IT? If so, we want YOU!
What You’ll Be Doing:
- Supporting Connected Drive Mobile Network Operations across EMEA & the USA
- Managing eSIM Subscription & Mobile Network Solutions (4G, 5G, NB-IoT, SMS)
- Collaborating with vehicle development teams to shape the future of connected mobility
- Handling Incident, Change, & Problem Management to ensure seamless operations
- Driving big data solutions with external partners to uncover insights & optimizations
- Improving MTTR (Mean Time to Repair) for ITSM incidents & enhancing service delivery
- Managing Release Processes, DevOps, & Agile Frameworks (Scrum, Kanban)
- Steering external service providers (Mobile Network Operators, Support Providers)
- Translating business needs into tech solutions while keeping a laser focus on quality
What You Bring to the Table:
- Solid IT Operations experience – enterprise-level Incident, Change, & Problem Management
- Project management skills – keeping stakeholders happy & projects on track
- Mobile network expertise – understanding of 4G, 5G, NB-IoT, SMS, eSIM, SIM Subscription Management
- ITIL / ITSM process knowledge – because best practices matter
- Agile & DevOps know-how – working smarter, faster, and better
- Strong communication & documentation skills – explaining tech in ways that make sense
- A knack for improving systems & processes – you don’t just maintain, you innovate
Ready to drive IT operations into the future? Buckle up & APPLY NOW!
Desired Skills:
- IT Operations experience
- Project management
- Mobile networkITIL / ITSM process
- Agile & DevOps
Desired Qualification Level:
About The Employer: