IT Operations Manager (Infrastructure) (JHB Hybrid)

About the position

ENVIRONMENT:

ENSURE the robust operations of the IT Infrastructure of a provider of tailored Financial Solutions while managing the team to handle any issues that impact up-time as its next IT Operations Manager. You will manage 3 teams, housed under the Infrastructure Department: IT Infrastructure; Support; and Facilities while ensuring that the business is operating at best practice, as well as compliant with any necessary regulations with respect to security, data storage, and privacy. The successful incumbent must have a Bachelor’s Degree in IT/Computer Science/Facilities Management or similar field with at least 5 years’ experience in a similar IT Operations or Facilities Management leadership role including expertise developing IT policies and managing technical and facilities teams.

DUTIES:

The IT Infrastructure team is responsible for ensuring:

• Servers, networks, and the company’s general IT infrastructure is available robust, maintained and are able to handle any issues that impact up-time.
• The company is operating at best practice, as well as compliant with any necessary regulations with respect to security, data storage, and privacy.
• The company has robust, tested business continuity planning.

• The IT Ops manager will ultimately be responsible for driving the success of these teams, managing the individuals therein and creating a robust foundation for the department to succeed within.
• In addition, you will need to create processes and intra-team efficiencies that ensure the teams are performing optimally and driving towards the business’s strategic goals.

This is a senior management position, which broadly requires the candidate to be responsible for overseeing the daily operations of the teams; management and adherence to service levels; mentorship and ensuring team members are continually upskilled; as well as the creation and implementation of projects to improve efficiency, reduce cost, and improve revenue collection within the team and the business overall.

Managing these teams will not require expertise per se in each team, but at the least, a foundational knowledge, experience around, and understanding of, key principles in each.

REQUIREMENTS:

Qualifications –

• Bachelor’s Degree in Information Technology, Computer Science, Facilities Management, or a related field.

Experience/Skills –

• Minimum of 5 years of experience in a similar IT Operations or Facilities Management leadership role.
• Proven experience and success in the management of multiple teams in the Infrastructure space.
• Expertise in developing IT policies, managing technical and facilities teams.

Specific experience or expertise in the following would be advantageous:

• Cybersecurity.
• IT Infrastructure management.
• General building/facility management.
• Experience with IT service management tools, monitoring systems, and facility management software is highly desirable.
• Maintenance of solar power, batter back up and generators.
• Technical knowledge of IT infrastructure, security, maintenance and building management.

Desired Skills:

• IT
• Operations
• Manager