IT Operations Consultant (Mobile Network) - SvW

About the position

Support of Mobile Network Operations (Connected Drive) in EMEA and USA.



You work in a team which is responsible for the mobile communications operation of mobile connected services for the company in EMEA and USA. To manage the eSIM subscription management solution and overcome challenges around localization and fleet changes.

You work closely with the vehicle development and incorporate new requirements into operations. Together with our external partners you develop big data solutions to analyze complex relationships.


Minimum Requirements:

ESSENTIAL SKILLS REQUIREMENTS:

• Self-motivated & proactive


• ITIL / IT Service Management process knowledge


• Solid IT operations experience (Incident-, Change-, Problem-Management),
  
  ideally in enterprise environments


• Project management skills


• Provider steering experience (Mobile network operators, support provider)


• Excellent interpersonal and organizational skills with ability to communicate effectively
  
  (both verbally and written) with both technical and non-technical colleagues


• Solid understanding of mobile network technologies
  
  (4G, 5G, NB-IoT, SMS, SIM Subscription Management)


• Good overall IT infrastructure technology understanding


• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

 



ADVANTAGEOUS SKILLS REQUIREMENTS:

• Experience in coordination and steering small teams


• Strong communication and documentation skills


• Willingness to take over responsibility for topics


• Capacity to interpret business needs and implement solutions


• Ability to handle any situation and work under pressure


• Control and actively work on improving MTTR for ITSM incidents


• Commitment to delivering high-quality work on time


• Agile working methodologies (Scrum, Kanban)


• Effective stakeholder management and communication skills


• Strong initiative to find ways to improve solutions, systems and processes


• Knowledge in DevOps principles and steering of teams


• Release management process and procedure knowledge

 



QUALIFICATIONS/EXPERIENCE:

• Minimum of 5 years of IT operations experience


• Degree in Information Systems or equivalent experience


• ITIL Foundation certification (advantageous)


• Project management certification (advantageous)

Desired Skills:

• 4G
• 5G
• NB-IoT
• SMS
• SIM Subscription Management
• ITIL
• ITSM