About the position
Our client is seeking a proactive and technically skilled IT Officer to take ownership of its internal IT operations across multiple sites. This hands-on role offers the opportunity to manage infrastructure, Microsoft 365, cybersecurity, end-user support, and technology initiatives while driving innovation through AI and automation.
Key Responsibilities
- Manage IT hardware procurement and maintain the company asset register.
- Support and administer network infrastructure, servers, firewalls, VPNs, and connectivity.
- Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), SharePoint, Teams, OneDrive, licensing, and cloud backup solutions.
- Provide first- and second-line technical support, including user onboarding and offboarding.
- Manage third-party IT vendors, ISPs, software subscriptions, and service level agreements.
- Maintain printers, peripherals, and desktop environments.
- Develop and maintain IT policies, disaster recovery, and business continuity documentation.
- Lead cybersecurity initiatives including endpoint protection, vulnerability management, Microsoft Defender, email security, phishing response, and security awareness.
- Monitor and manage endpoints using RMM platforms such as N-Central.
- Drive AI and automation initiatives, including Microsoft Copilot implementation.
Minimum Requirements
- National Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 3-6 years' experience in an internal IT Support or IT Officer role.
- Experience supporting multi-site environments.
- Experience managing IT vendors and Internet Service Providers.
Technical Skills
- Microsoft 365 Administration
- Exchange Online
- Microsoft Entra ID (Azure AD)
- SharePoint and Microsoft Teams
- Active Directory and Group Policy
- Windows Server
- TCP/IP Networking, VLANs and Wi-Fi
- Firewall Administration
- Microsoft Defender
- Endpoint Security
- RMM platforms (N-Central or similar)
- Cloud backup solutions
- Remote support tools
- Patch management and vulnerability scanning
Desired Attributes
- Self-motivated and proactive.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- High attention to detail and integrity.
- Able to work independently and manage multiple priorities.
- Passion for AI and emerging technologies.
Only shortlisted candidates will be contacted.
Submit your CV to [Email Address Removed] or call [Phone Number Removed];.
Visit our website for more exciting career opportunities: [URL Removed]
Correspondence will only be conducted with short listed candidates. Should you not hear from us within 4 days, please consider your application unsuccessful.
Desired Skills:
- Excellent communication
- interpersonal
- Self-motivated
- IT Officer
