IT Manager

About the position

A laboratory and operations-focused environment is looking for an experienced Information Technology Manager to oversee IT infrastructure, LIMS administration, systems integration, user support, and IT team management across a fast-paced operational environment. This role requires someone technically strong, hands-on, and comfortable with an on-call / 24-7 support environment when required.

Requirements:

• Relevant IT qualification
  • 5+ years’ experience in IT Support, Systems Administration, or IT Management
  • Strong experience with LIMS systems, ERP/payroll systems, or integrated business platforms
  • Experience with Pastel, Payspace, or similar payroll/accounting systems advantageous
  • Strong troubleshooting and systems integration experience
  • Experience managing hardware, software, networks, and user support
  • Exposure to laboratory, healthcare, manufacturing, or regulated environments advantageous
  • Strong understanding of IT security, compliance, and data integrity
  • Experience managing or mentoring IT teams
  • Excellent communication and stakeholder management skills
  • Comfortable working in an on-call support environment when required

Key Responsibilities:

LIMS & Systems Administration

• Act as primary administrator and SME for LIMS and integrated company systems
  • Configure and maintain master data, permissions, workflows, and system settings
  • Manage user access, security roles, and system configurations
  • Support laboratory staff with troubleshooting and workflow issues
  • Maintain and support desktops, laptops, printers, scanners, routers, and peripherals
  • Install and configure operating systems, drivers, and business applications

Systems Integration & Technical Support

• Configure and maintain interfaces between LIMS and laboratory instruments
  • Troubleshoot connectivity, interface, and data transfer issues
  • Work with vendors and internal teams on integrations and upgrades
  • Resolve hardware, software, network, and application-related issues
  • Provide remote, telephonic, and onsite support to users
  • Maintain troubleshooting documentation and support logs
  • Drive systems optimisation and operational efficiencies

Data Management & Reporting

• Monitor and maintain data integrity within systems
  • Assist with QC processes and compliance reporting
  • Generate operational and analytical reports from LIMS and business systems
  • Ensure proper data archiving and retention procedures
  • Maintain IT asset registers, software licensing, and maintenance schedules

Training & Documentation

• Train users on LIMS functionality, IT systems, and best practices
  • Develop SOPs, troubleshooting guides, and technical documentation
  • Conduct onboarding and systems orientation for staff
  • Promote IT security awareness and efficient system usage

Projects & Continuous Improvement

• Lead or participate in system upgrades, implementations, and integrations
  • Conduct system testing and rollout support
  • Identify opportunities for automation and process improvement
  • Collaborate with operational teams to improve workflows and efficiencies

Compliance & Leadership

• Ensure systems comply with regulatory and security standards
  • Support audits related to systems and data integrity
  • Enforce IT security and confidentiality protocols
  • Manage and support the internal IT team
  • Oversee IT operations and escalations within the business environment

Tech Stack / Environment:

• LIMS Systems
  • Windows Environment
  • Networking & Hardware Support
  • ERP / Payroll Systems (Pastel, Payspace advantageous)
  • System Integrations & Interfaces
  • Remote Support Tools
  • Data Reporting & Documentation
  • IT Security & Access Management

Apply for this role today, contact Sune Pienaar at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Desired Skills:

• IT Manager
• IT Manager
• IT Manager