About the position
Drive Technological Excellence Across Hospitality Operations
IT Infrastructure | Hospitality | Cape Town Area
About Our Client
My client is a leading South African hospitality group known for delivering exceptional guest experiences across multiple properties. With an emphasis on innovation and efficiency, the business integrates top-tier technology solutions to ensure operational excellence and outstanding customer service.
Serving a user base of over 200 across diverse locations, the company values proactive leadership, strategic planning, and staying ahead of ever-evolving tech trends. This is an ideal environment for an ambitious IT leader who thrives in a dynamic, service-driven industry.
The Role: IT Manager
The IT Manager will be responsible for overseeing all technology systems, infrastructure, and services across the business. This includes managing hardware, software, networks, and vendor coordination while ensuring the continuous improvement, security, and reliability of IT systems. Your goal will be to deliver maximum efficiency, reduce risk, and enable business continuity while supporting exceptional customer and staff experiences.
Key Responsibilities
- Oversee daily IT operations across multiple systems, including networks, servers, security, software, and end-user support
- Provide strategic direction and recommendations for technology advancements
- Manage a team of IT support staff and external vendors
- Maintain and optimise all server, cloud, and client-based systems (Windows, Mac, Microsoft 365, Azure AD, Citrix, SQL, Micros Opera, Sage Evolution, etc.)
- Ensure robust backup and disaster recovery processes (Vembu, Mimecast, BDRSuite)
- Monitor and secure all network infrastructure (Sophos XGS Firewall, VPNs, VLANs, Netgear, Ruckus Wi-Fi)
- Maintain and support AV systems, CCTV (Hikvision), VOIP/PABX, mobile communications, and access control
- Evaluate and implement IT audit controls and ensure compliance with policies
- Oversee inventory of hardware/software and license management
- Stay informed on cybersecurity threats and train staff accordingly
- Be available for support outside of standard working hours when necessary
- Contribute to monthly reporting, internal audits, and continuous improvement of systems and service
About You
- Minimum of 5 years' experience in IT and Operations support, with 2+ years in a supervisory/management role
- Degree or diploma in Information Technology or related field
- Strong technical knowledge across infrastructure, networks, virtualisation, and systems administration
- Proven experience in hospitality environments is advantageous
- Proficient in Windows Server, Active Directory, Microsoft 365, Azure, networking, and cybersecurity
- Excellent communication and interpersonal skills, with a customer-first mindset
- Strong problem-solving and analytical skills
- Well-organised, proactive, and calm under pressure
- Experience managing IT assets, audits, and compliance processes
This role is ideal for a tech-savvy leader passionate about service excellence, innovation, and keeping systems performing at their best in a fast-paced hospitality environment.
Desired Skills:
- IT
- ITIL management
- IT service
- Management ICT
- Service Management
- Software Asset Management
- Service Level Management
- Supplier Relationship Management
- Service Delivery
