About the position
Are you a tech-savvy leader with a passion for solving complex IT problems and driving digital excellence? We're looking for an experienced IT Support Manager to oversee and enhance our company's IT infrastructure, systems, and support services
In this pivotal role, you will be responsible for managing hardware, software, networks, cyber security, and support teams while ensuring high performance, availability, and security of our IT systems
Key Responsibilities
- Lead and manage the IT support team, including recruitment, training, and performance management
- Oversee maintenance and upgrades of all hardware, software, servers, and networking infrastructure
- Implement and enforce IT policies, procedures, and best practices
- Ensure system availability, data security, and disaster recovery readiness
- Analyse business requirements and recommend effective IT solutions
- Support and maintain enterprise applications including SAP Business One, MS SQL, Office 365, and Power BI
- Manage IT projects, including infrastructure rollouts and system upgrades
- Troubleshoot and resolve system and network issues promptly
- Maintain IT asset inventory, software licenses, and vendor relationships
- Ensure compliance with data protection regulations and internal standards
Required Qualifications & Experience
- Matric (Grade 12) and a Bachelor's Degree in Computer Science, Information Technology, or related field
- 5-15 years of experience in IT support, including at least 3 years in a management or leadership role
- Proven experience managing IT infrastructure, networks, and security systems
- Proficiency in:
- Microsoft Office 365
- SAP Business One
- MS SQL & Power BI
- ERP Systems
- Networking (LAN/WAN/WiFi/VPN/VoIP)
- Hands-on experience with remote support tools, mobile device management, server administration, and printer/peripheral support
- Experience with Warehouse Management Systems (WMS) is advantageous
- Excellent knowledge of IT performance metrics, troubleshooting, and project management
- Strong communication, leadership, critical thinking, and decision-making skills
Desired Skills:
