About the position
The Internal Sales Co-ordinator provides essential administrative and operational support to the sales team, with a strong focus on quoting, order processing, delivery scheduling, customer commercial management, and general sales administration. This role works closely with our customer-facing Account Managers to ensure smooth sales operations and exceptional customer service
The ideal candidate is sales-focused, detail-oriented, and comfortable engaging with clients while collaborating with Account Managers to help sell, manage, and deliver technology solutions
Key Responsibilities
- Prepare accurate sales quotes and process orders efficiently
- Coordinate order fulfilment, delivery timelines, and service activation
- Maintain customer pricing, commercials, and contract information
- Support Account Managers with administration, scheduling, and customer communications
- Manage CRM/ERP updates, ensuring data accuracy across systems
- Liaise with customers regarding product availability, order status, and basic technical requirements
- Ensure all sales processes and internal workflows are followed consistently
- Provide general administrative assistance to the sales department
Essential Skills & Experience
Candidates must demonstrate strong administrative capabilities, business acumen, and customer engagement EQ, with practical experience in the following:
- Pastel Evolution
- CRM/ERP systems
- Strong attention to detail and organisational discipline
- Ability to communicate clearly with both internal teams and customers
- Comfort working under pressure and managing multiple priorities
- Ability to engage in basic business-level IT discussions
This role is critical to the ongoing growth of our business, supporting a team of Account Managers who sell solutions across a broad business technology stack, including:
Microsoft 365, Azure, cybersecurity (firewalls), data protection, software licensing, internet and connectivity solutions, IT infrastructure, servers, end-user devices, voice, print, cloud services, and advanced Power BI and custom application solutions
Who Will Succeed in This Role?
This position is well-suited to individuals with experience in the IT MSP, IT Reseller, or IT Distributor environment. Ideal traits include:
- Strong administrative orientation and enjoyment of detail-oriented work
- Natural interest in technology and business IT solutions
- Ability to communicate confidently with clients
- Strong written and verbal communication skills
- High emotional intelligence and ability to adapt communication to different personalities
- Comfortable working independently and collaboratively
- Alignment with internal processes, standards, and operational frameworks
Qualifications
Minimum Requirements
- Matric
- 2+ years' experience in an Internal Sales Administrative role
Advantageous
- Experience in an IT MSP, IT Reseller, or IT Distributor organisation
- Industry certifications (e.g., Microsoft, SonicWALL, Acronis, etc.)
- 1-year Higher Education Certificate or higher
Desired Skills:
