IT HELPDESK COORDINATOR

About the position

IT HELPDESK COORDINATOR
 
6-Month Contract | Hybrid (1 Day Office / 4 Days Remote)
Location: Somerset West, Western Cape
Reporting To: IT Manager
JOB PURPOSE
 The IT Helpdesk Coordinator is responsible for the end-to-end coordination of IT support activities within the business. Working remotely, this role ensures that all IT support requests are received, logged, tracked, and resolved in an orderly and timely manner.
 
The position acts as the central point of contact between end users and the IT team, keeping all parties informed and ensuring that daily IT operations run smoothly.
 
MINIMUM QUALIFICATIONS

• Matric / Grade 12 Certificate
• Preferred
• Diploma or Certificate in Information Technology, Computer Science, or a related field
• Advantageous
• CompTIA A+ Certification
• CompTIA N+ Certification
• ITIL Foundation Certification

SKILLS, KNOWLEDGE & EXPERIENCE
Technical Skills

• Proficiency in Microsoft Office 365 (Outlook, Teams, Excel, Word)
• Familiarity with remote desktop and collaboration tools such as TeamViewer, AnyDesk, or Microsoft Teams
• Basic Windows Operating System troubleshooting skills
• Ability to produce helpdesk reports and track support metrics
• Good communication and documentation skills
• Ability to communicate technical information to both technical and non-technical stakeholders

Experience Required

• Minimum 1–3 years' experience in an IT Helpdesk, IT Coordination, or Technical Support role
• Hands-on experience with ticketing systems such as Service Desk Plus, ServiceNow, Freshdesk, or similar
• Experience coordinating IT tasks and schedules across a team
• Experience working independently within a remote environment
• Basic understanding of:
• IT Infrastructure
• Networking concepts
• Hardware and software support
• Language Requirements
• Excellent written and verbal English communication skills
• Afrikaans Speaking 

Desired Skills:

• Helpdesk
• ITIL
• ticketing systems