About the position
Job Purpose
The Information Manager is responsible for managing and developing the procurement, supply, and distribution of information to support client needs and objectives. The role covers electronic information management—including online databases, content management systems, and internet resources—as well as traditional library materials. This role ensures accurate, high-quality, and timely information delivery to internal stakeholders and clients.
Key Responsibilities
1. Quality Assurance – Editing
- Prepare, rewrite, and edit content to improve readability; review and approve drafts for publication.
- Detect and correct errors in spelling, punctuation, syntax, and factual accuracy.
- Liaise with content authors and resolve queries related to inconsistencies or omissions.
- Ensure submissions include all required information and supporting documents.
- Apply consistent style, formatting, and house style standards.
2. Client Communication – Newsflashes
- Prepare, review, coordinate, schedule, format, and distribute Newsflashes.
- Support client communication programs and maintain follow-up/action calendars.
- Manage Newsflash publication schedules (annual, monthly, quarterly).
- Maintain distribution lists and upload information to online platforms.
- Develop and maintain templates for client communications.
3. Client Assurance – Due Diligence Questionnaires
- Prepare and submit questionnaire responses according to defined processes.
- Coordinate input from multiple stakeholders to ensure timely, high-quality responses.
- Identify new or unusual client requirements and implement consistent solutions.
- Oversee projects to ensure adherence to timelines and quality standards.
- Review all questionnaires before submission and obtain approvals.
- Update content library and document lessons learned for future projects.
4. Content Management
- Develop and implement content strategies and action plans.
- Ensure all content is on-brand, consistent, and optimized for user experience.
- Maintain content calendars, supervise writers/editors, and enforce best practices in grammar, messaging, and style.
- Coordinate content reviews and measure effectiveness against goals.
- Establish standards, systems, and best practices for content creation, maintenance, and repurposing.
- Leverage market data to develop relevant content themes and assets.
- Ensure consistent cross-product and cross-jurisdictional content experience.
5. Client Focus
- Anticipate and respond to client information needs.
- Track all client information requirements and ensure accurate and timely delivery.
- Engage stakeholders to assess market developments and their potential impact on clients.
Qualifications
- Minimum: B.Com (3–4 years)
- Preferred:
- Editorial, Written Communications, or Proofreading in English
- Information Management or Information Systems qualification
- Project Management qualification
Experience
- Required:
- 3–4 years managing information assets
- 5–7 years proven editorial experience
- 1–2 years coordinating and managing project delivery
- Preferred:
- Editorial experience in marketing or communications
- Experience managing diverse tasks to successful completion
Job Purpose
The Information Manager is responsible for managing and developing the procurement, supply, and distribution of information to support client needs and objectives. The role covers electronic information management—including online databases, content management systems, and internet resources—as well as traditional library materials. This role ensures accurate, high-quality, and timely information delivery to internal stakeholders and clients.
Key Responsibilities
1. Quality Assurance – Editing
- Prepare, rewrite, and edit content to improve readability; review and approve drafts for publication.
- Detect and correct errors in spelling, punctuation, syntax, and factual accuracy.
- Liaise with content authors and resolve queries related to inconsistencies or omissions.
- Ensure submissions include all required information and supporting documents.
- Apply consistent style, formatting, and house style standards.
2. Client Communication – Newsflashes
- Prepare, review, coordinate, schedule, format, and distribute Newsflashes.
- Support client communication programs and maintain follow-up/action calendars.
- Manage Newsflash publication schedules (annual, monthly, quarterly).
- Maintain distribution lists and upload information to online platforms.
- Develop and maintain templates for client communications.
3. Client Assurance – Due Diligence Questionnaires
- Prepare and submit questionnaire responses according to defined processes.
- Coordinate input from multiple stakeholders to ensure timely, high-quality responses.
- Identify new or unusual client requirements and implement consistent solutions.
- Oversee projects to ensure adherence to timelines and quality standards.
- Review all questionnaires before submission and obtain approvals.
- Update content library and document lessons learned for future projects.
4. Content Management
- Develop and implement content strategies and action plans.
- Ensure all content is on-brand, consistent, and optimized for user experience.
- Maintain content calendars, supervise writers/editors, and enforce best practices in grammar, messaging, and style.
- Coordinate content reviews and measure effectiveness against goals.
- Establish standards, systems, and best practices for content creation, maintenance, and repurposing.
- Leverage market data to develop relevant content themes and assets.
- Ensure consistent cross-product and cross-jurisdictional content experience.
5. Client Focus
- Anticipate and respond to client information needs.
- Track all client information requirements and ensure accurate and timely delivery.
- Engage stakeholders to assess market developments and their potential impact on clients.
Qualifications
- Minimum: B.Com (3–4 years)
- Preferred:
- Editorial, Written Communications, or Proofreading in English
- Information Management or Information Systems qualification
- Project Management qualification
Experience
- Required:
- 3–4 years managing information assets
- 5–7 years proven editorial experience
- 1–2 years coordinating and managing project delivery
- Preferred:
- Editorial experience in marketing or communications
- Experience managing diverse tasks to successful completion
Desired Skills:
- SEO
- User Experience
- Information Architect
