About the position
Investment Operations Team Leader Lead a high-performing operations and client services team delivering world-class investor services in SA's collective investments industry. Is this you? What you'll be doing (and why you'll enjoy it) Where you'll be doing it What you'll need What you'll get How to apply
Kenilworth, Cape Town (Hybrid)
Market-related
You're an exceptional leader who thrives on precision, client satisfaction, and operational excellence. You lead by example, bring a solutions-oriented mindset, and value accountability, teamwork, and professional growth. Communicating clearly and eloquently comes naturally to you, and you bring a deep respect for compliance, service deadlines, and the finer details.
You'll be heading up the Operations, Client Services and FICA teams, mentoring staff, allocating workloads, and ensuring all deliverables meet internal policies and regulatory requirements. You'll be the key escalation point for client issues, develop strong relationships with fund managers and investors, and drive exceptional service delivery. You'll also oversee compliance processes, audits, and spearhead operational improvements, all while helping your team grow and succeed.
You'll join a leading financial services group focussing on hedge fund admin and investment fund manco services. With over a decade of experience, they offer hosting and administration solutions across regulated and unregulated funds. The team operates on a hybrid model, blending flexibility with strong team collaboration and a culture of professionalism and innovation. Their offices are based in Kenilworth, Cape Town.
You hold a relevant degree (Finance or Accounting) and bring at least 5 years' experience in investor services, with time spent in a team leader role. You're fluent in FICA/KYC processes, adept in client operations, and confident using tools like MS Office and platforms such as DoCFox and tCube. Your sharp eye for detail, service-first mindset, and excellent interpersonal skills set you apart .
You'll enjoy a flexible hybrid working setup, a collaborative and driven team environment, and the opportunity to lead in one of SA's top financial service firms. You'll play a pivotal role in maintaining the company's industry-leading reputation. The team you will be leading is established and settled with most of your colleagues having worked there for more than 5 years. An above market salary is offered as well as performance bonuses.
For a confidential discussion please contact Claudette on [Phone Number Removed]; or send your CV to c (dot) [Email Address Removed]
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Desired Skills:
- Operations Management
Desired Work Experience:
- 5 to 10 years
Desired Qualification Level:
- Degree
