About the position
Sales & Customer Relationship Management
- Drive sales growth across existing and dormant customer accounts
- Proactively follow up quotations, enquiries, and sales opportunities
- Convert opportunities into profitable sales
- Identify upselling and cross-selling opportunities
- Build and maintain strong customer relationships through consistent, responsive, and professional engagement across email, phone, and WhatsApp
- Advise customers on suitable product solutions, applications, and basic technical/compatibility requirements
- Monitor competitor activity and identify market opportunities Quoting & Order Processing
- Manage customer quotations across all channels, ensuring accuracy, timely turnaround, and consistent follow-up to maximise conversion
- Capture, update, and convert quotations into sales orders on the ERP system
- Process sales orders accurately, ensuring correct pricing, quantities, discounts, and delivery details
- Support pricing decisions to remain competitive while maintaining target margins
- Manage invoicing, including partial invoicing, updates to sales orders, credit notes, and goods returns
- Maintain accurate, audit-ready documentation, including sales records, invoices, and proof of deliveries (PODs) Order Fulfilment, Stock & Logistics
- Coordinate with procurement, stores, and workshop teams to ensure timely and accurate order fulfilment
- Monitor order progress, provide regular customer updates, and proactively resolve delays or order-related issues
- Oversee stock-related activities, including stock control, transfers, adjustments, and resolving discrepancies
- Ensure orders are completed in stores and coordinate collections and deliveries with drivers and logistics teams
- Maintain and update Bills of Materials (BOMs), including handling stock issued without BOMs
- Create and maintain system data, including part numbers, kits, and related master data
- Support procurement activities, including purchase order authorisation and coordination with suppliers
- Manage local and international logistics, including arranging imports and exports with suppliers and customers
- Prepare and coordinate supplier-specific orders, including with international principals (e.g. Italy-based suppliers) General
- Work closely with internal teams to ensure smooth execution of customer requirements
- Assist with administrative and operational support tasks, including overtime capturing and internal coordination.
Minimum Qualifications
- Matric (Grade 12) - essential
- Diploma or Certificate in Sales, Business Administration, Supply Chain, or Logistics - advantageous
- Training or certification in ERP systems (e.g. Acumatica) or inventory management - beneficial Minimum Experience
- 3-5 years' experience in internal sales, technical sales, customer service, or sales administration within a manufacturing, distribution, or technical environment
- Proven track record of growing sales, converting opportunities, and managing quoting, order processing, invoicing, and order fulfilment
- Strong working knowledge of company products and applications, with specific experience or the ability to quickly develop in-depth understanding of Hose Reels, Piusi and Ecodora product ranges, or similar fluid management and lubrication equipment
- Ability to confidently advise customers on product selection, compatibility, and basic technical requirements
- Experience working with ERP/CRM systems (e.g. Acumatica) for managing quotes, sales orders, stock, and invoicing
- Exposure to stock control, procurement coordination, and logistics (including imports/exports)
- Demonstrated experience managing customer relationships, including proactive follow-ups and resolving queries or issues
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