About the position
Location: South Africa (with potential remote flexibility)
Reporting To: CEO
Job Overview:
My client is seeking an experienced and proactive Internal Team Manager to oversee and optimise the performance, structure, and output of our internal team. This strategic role will drive day-to-day operational excellence, ensuring strong internal discipline, smooth team coordination, and continuous improvement. The ideal candidate will possess a strong background in digital marketing, people management, and performance metrics, combined with an understanding of HR processes and a knack for client engagement. This is a pivotal leadership role within a dynamic and growth-oriented environment.
Key Responsibilities:
Team Management & Leadership
- Oversee the daily activities of the internal team to ensure productivity, engagement, and efficient delivery.
- Identify and resolve issues related to time management, staff morale, or team discipline.
- Promote a culture of accountability, continuous improvement, and high performance.
Performance Monitoring & Coaching
- Regularly assess individual and team output and work quality.
- Deliver feedback and implement coaching strategies to support development.
- Maintain high standards of work through structured evaluations and performance tracking.
Client Engagement & Relationship Management
- Act as a point of contact for clients when needed, ensuring seamless communication and service delivery.
- Liaise between clients and internal team members to align expectations and outcomes.
- Monitor client satisfaction and address concerns proactively.
Resource Planning & Staffing
- Identify skill and capacity gaps within the team.
- Make recommendations on upskilling or hiring needs to meet business objectives.
Discipline & HR Oversight
- Enforce company policies and professional standards across the team.
- Address disciplinary issues tactfully and within legal and ethical guidelines.
- Support a positive and inclusive work environment.
Metrics & Reporting
- Track, analyse, and report on operational and digital marketing performance metrics.
- Use data-driven insights to inform leadership decisions and guide team strategy.
Cost & Software Management
- Monitor internal software tools and resource usage to control operational costs.
- Identify and eliminate inefficiencies or redundancies.
Process Improvement & Operational Excellence
- Streamline workflows and implement best practices in time management and project execution.
- Align internal team operations with overall company objectives.
Training & Development
- Facilitate continuous learning and upskilling within the team.
- Keep team knowledge current with industry trends, tools, and methodologies.
Qualifications & Skills:
- Proven experience in team management, HR, or operational leadership roles.
- Strong understanding of digital marketing operations and key performance metrics.
- Excellent leadership, coaching, and communication skills.
- Ability to assess performance objectively and implement improvement plans.
- Experience in client relationship management and service delivery.
- Strong organisational and time-management abilities.
- Familiarity with tools related to marketing, project management, and performance reporting.
- Professional approach to handling disciplinary matters.
- Analytical mindset with a focus on continuous improvement and results.
- Background in HR or related fields is advantageous.
Requirements:
- Bachelors degree in Business Administration, Human Resources, Marketing, or related field (certifications are a plus).
- 5-7 years of relevant experience in team leadership, digital marketing, or operations management.
- Proficiency in reporting and data analysis.
- Strong leadership presence and the ability to motivate and inspire teams.
- Confidence in managing client communication and internal performance evaluations.
- Ability to work independently and report directly to the CEO.
- Familiarity with CRM, project management, and analytics software.
What They Offer:
- A key leadership role within a growing, innovative company.
- Competitive salary and performance-based incentives.
- A fast-paced, collaborative work environment focused on results.
- The opportunity to shape internal culture and operational success.
Desired Skills:
- People Management
- Performance Reviews
- Operational Management
- Staff Management
- Manage a team
- Leadership
- Performance management
- Quality of service
- Performance Improvement
- Team Motivation
- Individual mentoring
- Managing a team
- Coaching
- Leading a team
- Managerial
- Line Management
- Appraisal
- Staff Coaching
- Making Decisions
Desired Work Experience:
