Internal Sales – Utilities Private and Public Sector Metering

About the position

Our Client is looking for a  Internal Sales – Utilities Private and Public Sector Metering to join their team
Location: Cape Town

Internal Sales Representative – Private Utilities Sector

• An Internal Sales Representative is required in the private utilities sector. This role focuses on supporting both existing and new customers by providing fast, accurate quotations, maintaining proactive communication, and building strong, long-term customer relationships.
• The position works closely with external sales representatives to support larger opportunities and help deliver tailored solutions that meet customer needs within the utilities market.

Key Responsibilities

• Manage leads and service desk requests related to private utilities, ensuring resolution within agreed SLAs
• Provide customers with fast and accurate quotations for utility products and services
• Maintain regular contact with customers to ensure a high level of service and engagement
• Build and nurture long-term client relationships based on trust and reliability
• Work closely with operations teams and sales representatives to ensure customer requests are fulfilled efficiently
• Collaborate with external sales representatives on larger opportunities, ensuring smooth handover and joint customer support
• Respond promptly to customer enquiries via phone, email, and digital platforms
• Maintain accurate records of customer interactions, quotations, and opportunities within CRM systems
• Identify opportunities to upsell or cross-sell utility solutions and services
• Ensure invoices are generated and issued to customers in a timely manner

Skills and Experience

• Previous experience in sales or customer service, preferably within the utilities or infrastructure sector
• Strong communication and interpersonal skills
• Ability to deliver accurate quotations quickly and efficiently
• Customer-focused mindset with a strong emphasis on relationship building
• Proficiency in Microsoft Office and CRM software (experience with ZOHO advantageous)
• Highly organised, detail-oriented, and capable of managing multiple tasks simultaneously
• This is an office-based role with occasional collaboration with field sales representatives

Desired Skills:

• Internal Sales
• Internal Sales Consultant
• Inside Sales Representative