About the position
Our client is a well-established supplier of industrial tooling and engineering solutions, serving customers across a wide range of manufacturing industries. They are committed to delivering high-quality products, technical expertise, and exceptional customer service, helping businesses improve efficiency and productivity through innovative solutions and trusted partnerships.
They are looking for a motivated and customer-focused Internal Sales Representative to join their team in Edenvale. This role is ideal for someone who enjoys building client relationships, supporting sales activities, and working in a fast-paced technical environment. The successful candidate will work closely with both customers and the external sales team to deliver exceptional service and contribute to the continued growth of the business.
Responsibilities:
Sales & Customer Support
- Respond to customer enquiries via telephone, email, and walk-in visits.
- Prepare, process, and follow up on quotations and sales orders.
- Build and maintain strong relationships with existing and prospective customers.
- Provide exceptional customer service to ensure high levels of client satisfaction.
- Manage allocated customer accounts and work towards achieving sales targets.
Sales Administration
- Process customer orders accurately and efficiently.
- Maintain accurate customer records and sales activities within the CRM system.
- Monitor and follow up on quotations to maximise sales opportunities.
- Perform general sales administration and filing.
Order & Stock Coordination
- Monitor back orders and communicate updates to customers and internal stakeholders.
- Liaise with stores, stock control, credit control, and logistics regarding deliveries and order status.
- Ensure back orders remain valid and resolve any discrepancies.
- Coordinate monthly consignment stock processes where applicable.
Supplier & Team Support
- Source products from local suppliers, negotiate pricing, and place purchase orders.
- Provide support to external sales representatives to assist in closing sales opportunities.
- Assist other branches with internal sales functions when required.
- Participate in stock counts and support other operational activities as needed.
Requirements:
- Previous experience in an Internal Sales, Sales Support, or Customer Service role.
- Experience within the manufacturing, engineering, industrial, or cutting tools industry will be highly advantageous.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills.
- Computer literacy and experience working with CRM or ERP systems.
- Ability to manage multiple priorities in a fast-paced environment
Skills:
- Strong customer service and relationship-building abilities.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving skills.
- High attention to detail and accuracy.
- Effective time management and organisational skills.
- Proactive, organised, and able to manage multiple tasks efficiently.
- Self-motivated with the ability to work independently and as part of a team.
- Commercial awareness and a proactive sales approach.
Benefits:
- Comprehensive training and ongoing professional development.
- Excellent opportunities for career growth and advancement.
- Company contribution towards pension fund.
- Company-funded Group Life and Funeral Cover.
Supportive team environment with exposure to a well-established and respected business
Desired Skills:
- ERP systems
- CRM systems
- Internal Sales
- Sales Support
- Customer Service
- Manufacturing
- Engineering
