Internal Sales Representative

About the position

A small but fast-growing South African manufacturer of ladders and access equipment, is looking for a sharp, ambitious, and hands-on Internal Sales Representative to support our internal sales operations and help us scale. We supply high-quality aluminium and fibreglass ladders, trolleys, and related products into the hardware retail and industrial markets across Southern Africa.

This role is ideal for someone who thrives in a dynamic, entrepreneurial environment where initiative is valued, and growth potential is real.

Key Responsibilities

• Handle incoming sales queries (telephonic, walk-in, email, online)
• Generate and follow up on quotes, proformas, and orders
• 1 day a week with external customer visits.
• Liaise with production and dispatch to coordinate fulfilment
• Build relationships with hardware stores, contractors, and distributors
• Upsell complementary products like trolleys and access platforms
• Maintain and manage CRM tools and customer databases
• Support showroom sales and customer walk-ins
• Assist with stock control documents, pick slips, credit notes, and invoicing
• General administrative and reception duties.

Minimum Requirements

• 2-5 years of internal sales experience, ideally in manufacturing, industrial supplies, or the hardware/building materials space
• High attention to detail and proven ability to manage multiple client interactions
• Fluent in English (Afrikaans an advantage)
• Strong communication, follow-up, and organisational skills
• Comfortable with sales software, CRMs, and ERP systems like Sage or Pastel
• Reliable, energetic, and able to work independently within a small team environment
• Own vehicle to drive occasionally to customers.

What We Offer

• A real opportunity to grow with a small but expanding business
• Exposure to strategic customers across the retail and industrial sectors
• Career growth path into external sales, key account management, or sales admin leadership
• Supportive leadership and a role where your input and performance truly matter

Desired Skills:

• Internal Sales
• Customer Service
• Quoting
• Invoicing
• Sales Administration
• CRM Management
• Cold Calling
• Upselling
• Order Processing
• Account Management
• B2B Sales
• Stock Control
• ERP Systems (Pastel/Sage)
• Microsoft Excel
• Telephonic Sales
• Product Knowledge (Ladders/Access Equipment)
• Dispatch Coordination
• Relationship Building
• Time Management
• Communication Skills
• Problem Solving
• Attention to Detail
• Self-Motivation
• Target Driven
• Teamwork

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Diploma

About The Employer:

South African manufacturer specialising in aluminium and fibreglass ladders, trolleys, and access equipment. While we're a lean team, we're growing fast-driven by product quality, customer service, and a clear strategy to scale into hardware retail and industrial sectors.

We don't have layers of corporate red tape, just a hands-on team, clear goals, and a commitment to excellence. You won't be a number here. You'll have direct access to decision-makers, real input in day-to-day operations, and a chance to grow with the business as we expand across South Africa and beyond.

If you're ambitious, organised, and looking to be part of something being built from the ground up-this is the place to do it.