About the position
The Consumables Sales Consultant is responsible for driving the sales of all consumable products-including printer cartridges, toners, paper, stationery to both new and existing clients. This role is primarily office-based and operates from the existing Nashua premises, where clients are already equipped with Nashua office solutions and maintain active accounts with the company. The primary objective of this position is to drive sales and cross-selling initiatives across the existing Nashua client base, with the aim of maximizing profitability for both the employee and Nashua.
Key Responsibilities
Sales & Business Development
- Proactively identify and engage potential clients through telephonic cold calling using the Nashua base of clients to achieve your targets
- Develop and maintain strong relationships with existing customers to ensure repeat business.
- Cross-sell and upsell within your provided base of clients to ensure maximum penetration
- Understand client requirements and recommend appropriate consumables and complementary solutions.
- Prepare and present quotations, negotiate pricing, and close sales effectively.
- Work with the Office Automation team in cross collaboration with the aim of supplying leads for conversion.
Account Management
- Manage a portfolio of customer accounts to meet and exceed sales targets.
- Identify new business opportunities.
- Maintain accurate and up-to-date records of all client interactions and transactions.
Product Knowledge & Expertise
- Maintain in-depth knowledge of consumables as well as a general overview of Office Automation space.
- Stay informed about product specifications, promotions, and new product releases and ensure cross selling to promote these items and increase margins.
- Provide expert advice to clients on the most suitable consumables for their operational needs.
Reporting & Performance Monitoring
- Consistently achieve or surpass monthly and quarterly sales targets.
- Submit timely and accurate daily, weekly, and monthly sales reports to management.
- Monitor market trends and competitor activity, sharing insights with the broader sales team.
- Attend quarterly performance reviews and ensure all documentation is prepared prior.
Key Competencies & Skills
- Proven track record in sales, preferably within the consumables or Office automation sectors.
- Excellent communication, interpersonal, and negotiation skills.
- Results-oriented with a strong sense of accountability and initiative.
- Ability to work independently as well as collaboratively within a team.
- Strong organizational and time management abilities.
- Basic technical understanding of printers, copiers, and related office equipment is advantageous.
Minimum Requirements
Grade 12 / Matric certificate.
2-3 years of sales experience, ideally in the office automation industry.
Valid driver's license and access to reliable personal transport.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Experience with CRM systems is a plus.
Sales Performance KPIs
Key Performance Indicators (KPIs):
- Sales Target Achievement: Attainment of monthly and annual revenue goals.
- Client Retention Rate: Percentage of repeat business from existing clients.
- New Business Development: Number of new accounts/margin acquired monthly.
- Cross Departmental collaboration: Number of new deals and margin achieved monthly in selling within the office automation product suite
- Proposal Conversion Rate: Ratio of proposals/quotations converted into successful deals.
- Customer Satisfaction: Feedback scores from clients post-sale.
- Pipeline Management: Accuracy and completeness of daily/monthly sales pipeline entries.
- Documentation Compliance: Timely and correct submission of contracts and supporting documents.
Desired Skills:
- internal sales
- business development
- sales
- client relationship management
- office automation
