About the position
INTERNAL SALES ORDERS CLERK (EE)
Overview: Receiving, confirming and effective processing of all orders and providing customers with accurate information on all products regarding availability, delivery, etc.
Duties:
Order Processing:
Receive, confirm, and process sales orders on an ongoing basis from customers, reps and agents.
Receive orders via EDI, portals, Proagrica, Amazon,
Order confirmation - no telephonic orders.
Order confirmation - need original order, email confirmation, Skynamo signed order.
Ensure orders are captured correctly, paying special attention to customer info, quantities, and pricing.
Print picking slips for warehouse supervisor.
Following reports to be printed and actioned - daily.
Follow up on orders to be released prior to cut off time
Refer all orders with incorrect information (eg. price, pack size, quantities) to customer/ manager before capturing. Amended orders to be confirmed by customer.
Process orders on the same day they are received.
Inform rep of accounts on hold and ensure suspended orders are released before cut off time.
Credit notes:
Ensure correct contract prices and dates on Syspro.
Ensure correct pack sizes and quantities are captured.
Ensure delivery details are captured correctly.
Product Knowledge:
Provide basic product knowledge for products.
Attend weekly product training
Telephone/Communication skills:
Demonstrate courteous telephone skills.
Build customer relations, inform them of new products and price increase.
Assist with telesales when rep is on leave.
Filing Controls/ Housekeeping:
Filing to be correctly done and regularly updated.
Ensure all boxes are clearly labelled.
Assist with stocktake.
Contract Pricing:
Manage contract pricing for all customers.
Communicate any pricing that Isn’t loaded.
Price file updates to be done
Department correspondence:
Draft responses to queries.
ETA on out of stocks:
Communicate ETA to sales team daily
Get updates from production manager on ETA of out of stocks
Back-orders:
Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly
Contact Rep and/or customer and ask if customer still require back order.
Keep back orders for max 1 month before marking order as complete.
Customer:
Ensure clear communication.
Ensure all queries are handled timeously.
All leads to be communicated to manager.
Assist Sales Representatives:
Assist with customer information, including orders not delivered, ETA on out of stocks, contract pricing etc.
Assist with preparation of hampers and goody bags.
Proactively developing customer relationships by making efforts to listen and to understand the customer (both internal and external); anticipating and providing solutions to customer needs, giving high priority to customer satisfaction.
Switchboard:
Relieve on switchboard when needed.
Requirements:
A tertiary qualification in cost accounting, or a related field.
3-5 years working knowledge of a production administrative environment and basic cost accounting.
Experience in a global multinational company will be beneficial.
Approachable and good people interpersonal skills.
Excellent numeracy skills.
Diligence and accuracy of work and systems is a high priority.
Respond timeously to tasks as required.
Good communication and negotiation skills (verbal and written).
Attention to detail, quality orientation and high work standards.
Exceptional customer Service
Experience with Syspro advantageous.
Remuneration:
R14k negotiable, medical aid and provident fund
Desired Skills:
- Numeracy Skill
- Customer Satisfaction
- Proactive
- Cost Accounting
- Negotiation Skills
- Negotiation Skill
- Customer Service
