About the position
Red Ember Recruitment is looking for a Sales Order Processing Administrator on behalf of our client based in Spartan, Johannesburg. The ideal candidate will be responsible for managing the end-to-end order process, ensuring accuracy, excellent customer communication, and efficient coordination with internal teams. This role is pivotal to ensuring that all customer orders are processed and fulfilled seamlessly, supporting both the sales and warehouse departments.
- Receive, confirm, and process sales orders on an ongoing basis from customers, reps and agents.
- Receive orders via EDI, portals, Proagrica, Amazon,
- Order confirmation - no telephonic orders.
- Order confirmation - need original order, email confirmation, Skynamo signed order.
- Ensure orders are captured correctly, paying special attention to customer info, quantities, and pricing.
- Print picking slips for warehouse supervisor.
- Following reports to be printed and actioned - daily.
Status 2 report – Back orders
Status 1 - Released orders
Status 4 - orders printed to dispatch
Status S – orders in SUSPENSE
print outstanding sales order report
- Follow up on orders to be released before cut off time
- Refer all orders with incorrect information (eg. price, pack size, quantities) to customer/ manager before capturing.
- Amended orders to be confirmed by customer.
- Process orders on the same day they are received.
- Inform rep of accounts on hold and ensure suspended orders are released before cut off time.
- Capture Industrial, Stationery, Shoprite and Construction orders.
Credit notes:
- Ensure correct contract prices and dates on Syspro.
- Ensure correct pack sizes and quantities are captured.
- Ensure delivery details are captured correctly.
Product Knowledge:
- Provide basic product knowledge for Industrial and/or Consumer products.
- Attend weekly product training
- Telephone/Communication skills:
- Demonstrate courteous telephone skills.
- Build customer relations, inform them of new products and price increases.
- Assist with telesales when rep is on leave.
Filing Controls/ Housekeeping:
- Filing to be correctly done and regularly updated.
- Ensure all boxes are clearly labeled.
- Assist with stock-take.
Contract Pricing:
- Manage contract pricing for all customers.
- Communicate any pricing that Isn’t loaded.
- price file updates to be done on The Building Company Portal, Agrinet & VKB
Department correspondence:
- Draft responses to queries and type on MS Word.
ETA on out of stocks:
- Communicate ETA to sales team daily
- get updates from production manager on ETA of out of stocks
Back-orders:
- Release back orders and print picking slips in warehouse (when stock available). Report to be done weekly
- Contact Rep and/or customer and ask if customer still require back order.
- Keep back orders for max 1 month before marking order as complete.
Customer:
- Ensure clear communication.
- Ensure all queries are handled timeously.
- All leads to be communicated to the manager.
Assist Sales Representatives:
- Assist with customer information, including orders not delivered, ETA on out of stocks, contract pricing etc.
- Assist with preparation of hampers and goody bags.
- Proactively developing customer relationships by making efforts to listen and to understand the customer (both internal and external); anticipating and providing solutions to customer needs, giving high priority to customer satisfaction.
Switchboard:
- Relieve on switchboard when needed.
RequirementsEssential Technical Competencies:
- A tertiary qualification in cost accounting, or a related field.
- 3-5 years working knowledge of a production administrative environment and basic cost accounting.
- A tertiary qualification in the cost accounting, or a related field
- Experience in a global multinational company will be beneficial. Essential Personal Competencies:
- Approachable and good people interpersonal skills.
- Excellent numeracy skills.
- Diligence and accuracy of work and systems is a high priority.
- Respond timeously to tasks as required.
- Good communication and negotiation skills (verbal and written).
- Attention to detail, quality orientation and high work standards.
- Team Player and always step in and assist when required.
- Responsible, honest, and ethical behaviour.
- Persuasive and Sales ability.
- Exceptional customer Service
- Action and problem-solving orientated
- Must be able to work according to tight deadlines.
- Experience with Syspro advantageous.
- Prepared to work after hours where necessary.
Desired Skills:
Desired Qualification Level:
About The Employer:
We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation.
Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation.
Partner with a Talent Team that suits your customised needs. Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry.
Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.
The Red Ember Recruitment team has combined Payroll, HR and Finance industry-specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries.
Red Ember Recruitment can assist on any level of recruitment, from Interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.