Internal Sales Manager

About the position

A well-established company based in the East Rand is seeking a Internal Sales Manager.
Minimum Requirements

• Grade 12 (Matric).
• Minimum of 10 years' sales and/or telesales experience.
• At least 5 years' experience managing an Internal Sales or Telesales team.
• Experience within the animal health, pharmaceutical, FMCG, wholesale or distribution industry will be advantageous.
• Strong leadership, coaching and mentoring skills.
• Advanced proficiency in Microsoft Excel and Microsoft Word.
• Excellent analytical, planning and problem-solving abilities.
• Valid driver's licence and own reliable vehicle.
• Fluent in English and Afrikaans.

Key Responsibilities

• Develop and implement the branch's internal sales strategy in line with company objectives.
• Lead, motivate and manage an Internal Sales / Telesales team, including setting targets, monitoring performance, coaching and conducting performance management.
• Analyse sales performance, trends and product movement to maximise revenue.
• Manage back orders, product returns and promotional initiatives.
• Drive exceptional customer service and customer retention.
• Work closely with cross-functional departments to ensure efficient service delivery.
• Manage escalated customer queries and stock-related matters.
• Prepare sales reports and monitor KPI performance.

Personal Attributes

• Strong leadership and people management skills.
• Results-driven with a passion for sales.
• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Ability to motivate and develop a high-performing team.
• Customer-focused with excellent problem-solving abilities.

Desired Skills:

• internal sales manager
• Telesales Manager
• Sales Manager