Internal Sales / Key Accounts – Industrial Chemical Raw Materials - Manufacturing - Western Cape

About the position

A well-established chemical company requires the above to manage key accounts with large manufacturing companies, supporting the external key accounts managers within the company and ensuring a high level of customer service at all times.
Minimum requirements for the role:

• Must have a matric or equivalent.
• Previous experience working in an internal sales or customer services administration role is preferred for the role.
• The company is happy to consider a graduate with no work experience for the role as they are happy to train the person in a sales role.
• Previous experience having worked for a chemical raw material company that distributes products to manufacturers is preferred.
• Must have excellent verbal and written communication skills at all levels.
• Must be service-oriented and have commercial drive.
• Good planning and execution skills.
• Must have good Microsoft Office and Excel skills.

The successful candidate will be responsible for:

• Supporting the External Key Account Managers by managing industrial Manufacturing Key Accounts.
• Quoting prospective customers across all product ranges and providing product information where needed.
• Receiving and processing orders to ensure delivery and collection expectations for house account customers are met.
• Maintaining backorders/open and forward orders on a daily basis.
• Monitoring stock levels to meet customers’ needs.
• Assisting with quotes and monthly pricing when needed.
• Following up with customers with regard to previous days' deliveries to ensure customer service and on-time, in-full deliveries.
• Communicating with customers with regard to order status, stock availability, pricing etc.
• Ensuring that all customer complaints, issues and queries reach a successful and appropriate conclusion, including account queries.
• Ensuring external sales are kept informed of any developments relevant to their accounts.

Salary package, including benefits, is highly negotiable depending on experience gained.

Desired Skills:

• Western Cape
• Manufacturing
• Industrial Chemical Raw Materials
• Internal Sales
• Key Accounts