About the position
A leading fashion accessories company is looking for an experienced Internal Sales, Key Account & Export Manager with strong experience in key account management, internal sales operations, order management, national retail accounts and export business to join their team in Sandton.
This hands-on commercial management role will be responsible for managing and growing key customer relationships, leading the Internal Sales function, overseeing end-to-end order processing and driving sales growth across national retail and cross-border markets. The successful candidate will act as a key commercial link between customers and internal departments, ensuring accurate execution, strong customer service and effective operational control.
Responsibilities:
- Lead, manage and develop the Internal Sales team.
- Oversee the day-to-day management and performance of the Internal Sales function.
- Establish service standards, procedures, KPIs and turnaround times.
- Manage the complete customer order process from order receipt through to invoicing and delivery.
- Ensure accurate order processing, pricing, discounts, customer information and delivery requirements.
- Monitor stock availability, shortages, backorders and outstanding orders.
- Liaise with Buying, Warehouse, Logistics, Finance and other internal departments to ensure successful order fulfilment.
- Manage allocated national and strategic key accounts.
- Build and maintain strong relationships with retail buyers, category managers and other key decision-makers.
- Develop account-specific sales and growth plans.
- Identify opportunities to increase sales, distribution, product penetration and listings.
- Prepare for and attend customer meetings, range reviews and business reviews.
- Manage product listings, delistings, new product launches and customer submissions.
- Coordinate and manage promotional opportunities, promotional calendars and customer initiatives.
- Monitor promotional performance and analyse sales against forecasts.
- Prepare accurate daily, weekly and monthly sales reports.
- Analyse sales performance by customer, product, category, promotion and market.
- Identify commercial trends, opportunities, risks and underperformance.
- Prepare and maintain customer forecasts and support demand planning activities.
- Communicate anticipated demand, stock requirements and potential risks to relevant internal teams.
- Manage cross-border and export customer relationships.
- Identify and develop new export and cross-border business opportunities.
- Prepare export quotations, commercial proposals and sales plans.
- Coordinate export orders and liaise with Logistics regarding shipment requirements.
- Manage and monitor the performance of agents, brokers and distributors.
- Identify new sales, listing and market expansion opportunities.
- Oversee new store opening, revamp and closure order requirements where applicable.
- Take ownership of escalated customer queries and ensure effective resolution.
- Manage customer pricing, commercial agreements, quotations and pricing discrepancies.
- Maintain accurate customer master data, records and commercial documentation.
- Monitor stock opportunities, excess inventory and customer demand requirements.
- Lead cross-functional coordination between Sales, Buying, Warehouse, Logistics, Finance, Marketing and other relevant departments.
- Provide leadership, coaching and development to the Internal Sales team.
- Ensure strong operational controls, reporting accuracy and adherence to company policies and procedures.
Requirements:
- Matric / Grade 12 is essential.
- A relevant tertiary qualification in Sales, Marketing, Business Management, Commerce or Retail Management is preferred.
- A qualification or training in Key Account Management, Sales Management or Export / International Trade would be advantageous.
- Minimum of 5–7 years of relevant sales experience.
- Minimum of 3 years of supervisory or management experience.
- Strong FMCG, retail supplier or related consumer goods experience.
- Proven experience managing major retail or national key accounts.
- Experience dealing directly with retail buyers and category managers.
- Proven experience managing an Internal Sales or Sales Administration team.
- Strong internal sales, order management and order fulfilment experience.
- Experience with product listings, range reviews, new product launches and promotional submissions.
- Strong sales reporting and analytical experience.
- Experience with forecasting and demand planning.
- Experience working closely with Buying, Warehouse, Logistics and Finance teams.
- Cross-border, export, distributor, broker or agent management experience would be advantageous.
- Experience within a national retail supplier environment would be highly advantageous.
- Intermediate to advanced Microsoft Excel skills, including pivot tables, lookups, formulas and sales analysis.
- Proficiency in Microsoft Outlook, Word and PowerPoint.
- Experience using ERP and order processing systems.
- SYSPRO experience would be advantageous.
- Experience with sales reporting, dashboards, customer portals and retailer ordering systems.
- Strong ability to analyse large sales, stock and customer datasets.
- Strong commercial understanding of pricing, margins, promotions and profitability.
- Excellent communication, negotiation and relationship management skills.
- Strong understanding of the complete order-to-delivery process.
- Exceptional attention to detail and administrative discipline.
- Strong leadership, coaching and people management skills.
- Highly organised, commercially minded and proactive.
- Strong analytical and problem-solving ability.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Ability to work independently while maintaining strong cross-functional relationships.
Benefits:
Contact Hire Resolve for your next career-changing move.
Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn.
You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Internal Sales
- Key Account & Export Manager
- Internal Sales
- Key Account & Export Manager
- Internal Sales
- Key Account & Export Manager
