About the position
An established IT managed services provider with over 25 years of experience is seeking an experienced Internal Sales Administrator based within the IT space in the Durban West area.
The ideal candidate will be a passionate, sales-focused individual who can engage with clients and work alongside our Account Managers to sell, manage and deliver technology solutions.
Tasks & responsibilities:
- Prepare accurate sales quotations for business technology solutions (Microsoft 365, Azure, firewalls, licensing, hardware, cloud services, etc.) using Pastel Evolution and CRM systems.
- Process customer orders from quotation acceptance through to final delivery, ensuring all commercial, technical and logistical details are correctly captured.
- Coordinate order fulfilment and delivery with suppliers, logistics partners and internal technical teams to meet agreed timelines.
- Manage customer commercials, including pricing, discounts, contract terms, renewals and escalations, while maintaining data integrity in the CRM/ERP.
- Provide day-to-day administrative support to the Account Manager team, including diary management, meeting preparation, proposal formatting and follow-up actions.
- Maintain clean and up-to-date customer records, opportunity pipelines and order status reports within the CRM.
- Liaise directly with clients on order status, delivery schedules, invoicing queries and basic product information.
- Support the sales team with internal reporting, performance tracking and general sales administration.
- Ensure all sales processes and documentation comply with company frameworks and quality standards.
- Assist with the onboarding of new customers from a commercial and administrative perspective.
Qualifications, Experience & Competencies:
- Matric
- N3 or NQF5 (related technical field)
- Minimum 2 Years experience working in an Internal Sales Administrative role
- Working experience within the IT MSP/Reseller/Distributor field would be advantageous
- Product Certification (Microsoft, SonicWALL, Acronis etc.) would be advantageous
- Higher Certificate or diploma in a relevant field would be advantageous
- Strong administrative mindset with a genuine enjoyment of detail-oriented work.
- Natural interest in and affinity for IT and technology.
- Ability to confidently hold business-focused IT conversations with clients.
Only qualified candidates will be shortlisted and contacted.
Desired Skills:
