About the position
Job Title: Internal Claims Administrator – Medical Aid & Short Term
- Location: Northcliff, Johannesburg
- Salary: From R15K to R20K per month, based on qualifications, skills, and experience.
The Company
Our client is a well-established and respected independent financial advisory practice based in Johannesburg. They provide top-quality medical aid, life assurance, investment, and short-term insurance solutions to their clients. Joining their friendly team offers you great job stability, continuous learning, and positive future career growth.
The Opportunity
This exciting role lets you use your insurance administration experience to make a real difference. You will enjoy great daily teamwork, dedicated management support, and chances to build new workplace skills. Your hard work will help keep operations running smoothly and ensure clients receive world-class service.
Job Description
- Process individual and group insurance claims quickly across medical, life, and investment portfolios.
- Manage daily appointment scheduling and prepare meeting files for the senior financial advisory team.
- Update client policy details, including new bank accounts, debit order dates, and adding dependents.
- Handle policy changes such as premium adjustments, paid-up requests, and international travel certificates.
- Submit and track important intermediary appointment paperwork and signed client consent letters.
- Help book and track client Vitality health check visits at local network pharmacies.
- Assist the friendly operations team by uploading digital signature documents and resolving monthly payment queries.
What You Need to Apply
- Grade 12 (Matric) certificate or equivalent qualification.
- Proven administrative experience in claims handling and policy servicing within financial services.
- Good practical knowledge of medical aid, gap cover, life insurance, or short-term insurance products.
- Strong computer skills, especially with Microsoft Excel, email management, and digital document signing.
- Clear and professional verbal and written communication skills in everyday English.
- Neat organization skills, strong attention to detail, and the ability to meet monthly deadlines.
- A positive attitude, a helpful team spirit, and a genuine willingness to learn and grow.
Desired Skills:
- Personal Lines Insurance Clerk
- nsurance Portfolio Administrator
- Brokerage Administration Officer
