About the position
The Internal Account Manager is responsible for delivering high-quality operational and partner support within the cybersecurity distribution business. This role serves as a key liaison between channel partners and internal teams, ensuring the efficient management of partner inquiries, quotations, order processing, and post-order support. The position requires strict adherence to service-level agreements (SLAs), accuracy in transactional execution, and comprehensive documentation within the company's CRM system.
As the Internal Account Manager, you will:
- Serve as the primary operational point of contact for assigned channel partners, ensuring professional, timely, and consistent communication.
- Respond to partner inquiries in accordance with the established two-hour SLA, maintaining service excellence standards.
- Prepare, validate, and issue accurate pricing quotations in alignment with approved commercial frameworks and internal processes.
- Manage order placement activities, ensuring completeness, accuracy, and compliance with company policies.
- Provide proactive and timely updates to partners regarding order status, stock availability, and estimated delivery timelines.
- Maintain accurate and up-to-date records within the CRM system, including partner opportunities, activities, and pipeline status.
Qualifications and Experience
The ideal Internal Account Manage:
- Matric
- 2+ years of experience in account management, sales support, or a similar role.
- Experience in IT distribution, channel sales, or vendor management is advantageous.
- Familiarity with Cyber Security vendor products and processes.
- Experience working with SAP is advantageous.
- Listening and understanding.
- Attention to detail is a key requirement.
Desired Skills:
- account management
- sales support
- vendor management
- Cyber Security vendor products
- SAP
