About the position
Introduction
MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
Description
Core Functions Include:
The Intermediate IT Technician provides technical support to end-users and assists with the resolution of complex IT issues escalated from Level 1 support. This role involves diagnosing and troubleshooting hardware, software, and network problems, as well as providing guidance and assistance to junior support staff. The Intermediate IT Technician plays a key role in ensuring the timely resolution of IT incidents and delivering high-quality support services to internal customers.
Core Functions
Minimum Requirements
Qualifications
· Degree or equivalent technical certification in Computer Science, Information Technology, or related field.
· 3 years of experience in IT support, with a focus on Level 2 support and troubleshooting.
· Strong technical proficiency in desktop support, including Windows and Mac operating systems, Microsoft Office suite, Active Directory, and basic networking concepts.
· Experience with remote support tools, IT service management (ITSM) systems, and ticketing systems (e.g., FreshService).
· Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex IT issues in a fast-paced environment.
· Effective communication and customer service skills, with the ability to interact professionally with end-users of all technical levels.
· Certifications such as CompTIA A , CompTIA Network , MCSE or equivalent are preferred.
Experience
Related Knowledge, Competencies and Skills
General
This position may require occasional evening, weekend, or on-call work to support IT incidents, projects, or emergencies.
The role may involve some travel to other company locations or client sites as needed.
Desired Skills:
- Ability to work under pressure
- Possess a high level of ethics
- Strong interpersonal skills