Intermediate Business Analyst
Hire Resolve
- R40,000 - R70,000 per month
- Permanent Senior position
-
Johannesburg (Work From Home)
- Posted 16 Jan 2026 by Hire Resolve
- Expires in 34 days
-
Job 2630986 - Ref 166152
About the position
A digital transformation consultancy that helps businesses digitize their operations using a proprietary real-time data collaboration platform is seeking a driven Intermediate Business Analyst (remote) to join their Managed Services team. This role is ideal for a professional with at least 3 years of experience who thrives in a fast-paced environment focused on software enhancement, client support, and continuous improvement.
Responsibilities:
- Analysis & Scoping: Investigate system functionality and perform gap analyses on support requests to determine necessary enhancements.
- Documentation: Write detailed use cases and test cases to support regression testing and ensure quality delivery.
- Support & Issue Management: Act as the first line of support for client queries, user management, and minor change requests, managing issues through to resolution.
- Stakeholder Communication: Maintain clear, professional communication with internal teams and external clients to manage expectations and report on SLAs.
- Project Delivery: Collaborate with technical teams to ensure timely delivery of minor enhancements and support fixes.
- Training: Facilitate user onboarding and training activities as required.
Minimum Requirements:
- Experience: Minimum of 3 years in a Business Analyst role.
- Software Lifecycle: Proven track record in supporting and enhancing existing software features.
- Environment: Experience in a support or help desk environment is highly advantageous.
- Documentation: Skilled in producing clear documentation for both technical and business stakeholders.
- Tools: Exposure to DevOps tools and UI/UX concepts is a plus.
- Logistics: Ability to travel occasionally if required.
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [Email Address Removed].com
Desired Skills:
- Intermediate Business Analyst
- Intermediate Business Analyst
- Intermediate Business Analyst
Hire Resolve
About the agency
Hire Resolve is a specialist Recruitment & Staffing firm founded in 2004.
Hire Resolve is focused on finding career seekers a work environment that best suits them. Our goal is your workplace satisfaction.
We operate in the engineering, finance, IT, mining, supply chain, trade and technical industries.
The Hire Resolve team prides itself on its technical & industry knowledge. The consultants at Hire Resolve are very well-established in their community - they are industry-savvy & technically competent.
We offer a personalized experience for each individual, to guarantee that you find the best possible position for your career growth.
If you are looking for an exciting new career opportunity get in touch and connect with one of our skilled consultants today!
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