About the position
ENVIRONMENT:
SERVE as the hands-on expert bridging technology with clients' businesses as the next Integration Business Analyst sought by a dynamic Logistics company in Joburg. You will work directly with clients to configure plugins, conduct training, and ensure their e-commerce storefronts are seamlessly connected to in-house systems. You will also write customer integration specification that contains field mapping and custom features. The ideal candidate will need a Degree/Diploma or relevant technical qualification in Information Technology, Software Development, Information Systems, or a related field with demonstrable technical training or certifications in API integrations and major eCommerce platforms & at least 8 years’ experience in a similar role. You will also need proven success in product delivery and e-commerce integrations and deep functional knowledge of web technologies (REST APIs, JSON, XML).
DUTIES:
Execute Client Integrations -
- Provide hands-on configuration of existing plugins and integrations tailored directly to the client's requirements.
- Troubleshoot and resolve technical configuration issues rapidly to accelerate the client's time-to-value.
Empower Clients through Knowledge -
- Conduct hands-on client training sessions to ensure merchants are confident and capable of using our platforms.
- Act as the technical face of the company during the onboarding phase, building trust and ensuring a smooth transition.
- Translate requirements and issues between customer and developers.
Translate Needs into Technical Requirements -
- Work directly with clients to drive requirements gathering for new integrations.
- Assist in writing clear technical specs for new requirements to be shared with the Dev Team.
- Actively monitor and test existing integrations to ensure they are up to date and ready for Shopify, WooCommerce, and Magento changes.
Champion Quality Assurance and Best Practices -
- Maintain meticulous documentation of all client configurations to ensure a seamless handover to Support and Maintenance teams.
- Actively contribute to a centralised knowledge base of common integration hurdles and solutions to speed up future onboarding.
Ensure Integration Security & Governance -
- Ensure client configurations adhere to internal security and data privacy standards.
REQUIREMENTS:
Qualifications –
- Degree, Diploma, or relevant technical qualification in Information Technology, Software Development, Information Systems, or a related field.
- Demonstrable technical training or certifications in API integrations and major eCommerce platforms.
Experience/Skills –
- Minimum 8 years’ experience in similar role.
- Proven success in product delivery and e-commerce integrations. Deep functional knowledge of web technologies (REST APIs, JSON, XML).
- Commercially minded, connects tech to bottom-line impact.
- Strong functional skills – builds trust, trains effectively, and operates with high attention to detail.
- Own reliable vehicle and valid Driver’s License.
ATTRIBUTES:
- Delivers fast: Biased for action - prefers done over perfect.
- Empowers others: Builds capable, independent teams.
- Collaborates well: Works across departments and values input.
- Thinks customer-first: Solves real-world courier problems.
- Uses data: Backs decisions with facts and analytics.
- Stays humble: Open to learning, improving, and listening.
Desired Skills:
- Business Analysis
- JSON
- Product Support
- REST API
- XML
About The Employer:
A dynamic Logistics company
