About the position
Postion Summary:
The Digital Services unit seeks to appoint Infrastructure and Network Technician whose key responsibilities will include
Key Responsibilities:
- Identify problems, determine cause and implement solutions:Use diagnostic tools, check connections and replace faulty components
- Consider potential hardware failures, driver issues and improperconfigurations
- Update software, fix bugs, uninstall and reinstall programs, or adjustsettings
- Reboot servers, switches and run diagnostic tests on generators, UPS’s &check system logs
- Ensure the issues are resolved and document the findings for futurereference Monitoring network bandwidth, latency and packet loss to ensure optimalperformance:Keep track of network devices configurations to ensure consistency andsecurityEnsure that network resources are available and accessible to users andstakeholders
- Collect data and analyse, then identify trends, anomalies and potentialissues
- Monitor network usage, performance trends and enable better resourceplanningIdentify and resolve issues before they disrupt users and cause significantdowntime
- Provide dashboards and generate reports on network health andperformance
- Implement root cause analyses and investigate underlying issues:Determine specific issues that need to be addressed
- Assess the effectiveness of the implemented solution and makeadjustments as needed
- Solve users’ problems at hand and escalate further issues to senior teammembers
- Work hand-in-hand with service desk team to resolve logged technicalinfrastructure calls
- Make follow-ups with users, team members and management on issuesand problems
- Implement zero trust security principles through safeguarding informationsystems, networks and data from various threats and attacks:Work hand in hand with the IT Security and Infrastructure Specialists, tomaintain the next generation firewall
- Do patching of the systems and keep software and operating systems up todate
- Update antivirus and protecting data from unauthorized access, corruptionand theft
- Follow the established security policies and standard operating procedures
- Provide and participate on business continuity and disaster recovery
- Securing mobile devices and laptops that connect to corporate networks
- To provide effective and efficient assistance to users and business units:Provide consistent and efficient support, sharing of knowledge andresources
- Foster strong team collaboration, streamline processes and addresspotential issues
- Provide consistent experience across the organization and team members
- Enhance the users experience by ensuring seamless and consistentsupport
- Create a culture of trust and open communication
Minimum Qualification:
- Diploma / Advanced Certificate / NQF 6
Minimum Experience:
- NQF 6Cisco Certified Network Associate (CCNA)VMware vSphere certificationMicrosoft Certified: Windows Server Hybrid Administrator AssociateIT Service Management i
- e
- ITIL v4 certification 3 Years experience in; ICT OperationsCybersecurityNetwork installation and ConfigurationSupport of Microsoft 365Management of Active Directory (AD)Configuration of Servers Virtualization
Experience:
- TeamworkCommunication and networkingProblem SolvingAbility to adaptTroubleshootingCustomer ServiceInnovativeAbility to work under pressure
Knowledge:
- TCP/IP ProtocolsRouting and SwitchingDNS and DHCPVirtual Local Area Network (VLAN)Information SecurityLocal Area Network (LAN)Wide Area Network (WAN)Video and Audio ConferenceEquipment
The NRF website provides more details on the initiatives and activities Applicants should submit a comprehensive CV by registering and apply online through the NRF Recruitment and Selection Portal. Applications should be accompanied by a letter of motivation indicating the applicant·s suitability for the position. The names and contact details of at least three referees should be provided.
Desired Skills:
- Skilled in applied field of position
- Knowledge to be relevant
- Responsible in performing duties
About The Employer:
The National Research Foundation (NRF) supports and promotes research and human capital development through funding, the provision of National Research Facilities and science outreach platforms and programmes to the broader community in all fields of science and technology, including natural science, engineering, social science and humanities. The National Research Foundation (NRF) is and established by an Act of Parliament and mandated to contribute to national development by supporting, promoting and advancing research human capacity development, through funding and the provision of the necessary research infrastructure, in order to facilitate the creation of knowledge, innovation and development in all fields of science and technology, including humanities, social sciences and indigenous knowledge; and supporting and promoting public awareness of, and engagement with, science.
