About the position
Are you a strategic leader with a passion for service excellence, people development, and business growth?
An exciting opportunity exists for an experienced Business Line Manager – Service to lead and develop a dynamic team within a highly technical, fast-paced industrial environment.
About the Role
The successful candidate will be responsible for driving the overall service strategy — ensuring customer satisfaction, operational efficiency, and sustainable business growth. This senior leadership role includes full P&L responsibility, strategic planning, and the development of a customer-centric service culture.
Key Responsibilities
- Develop and execute strategic business plans and budgets to achieve growth and profitability targets.
- Lead, coach, and motivate the Service Team to deliver top-quality customer support and technical excellence.
- Identify and pursue new service business opportunities across Sub-Saharan Africa.
- Manage and negotiate service contracts, pricing, and commercial agreements.
- Drive continuous improvement and innovation in service delivery.
- Ensure strong customer relationships, focusing on long-term partnerships and satisfaction.
- Launch new service products and solutions to the market.
- Represent the Service function at management forums and align business objectives with overall company goals.
Requirements
- Degree in Engineering or a related technical field.
- Minimum 5 years’ experience in technical and business management, ideally in industrial maintenance or automotive assembly environments.
- Strong financial, analytical, and commercial acumen.
- Proven leadership experience managing technical service teams.
- Excellent communication and relationship-building skills.
- Proficiency in MS Office, SAP, and CRM systems.
- Knowledge of industrial tools and tightening techniques advantageous.
- Valid driver’s license and willingness to travel frequently within Sub-Saharan Africa.
Personal Attributes
- Dynamic, results-oriented, and self-driven.
- Entrepreneurial mindset with strong problem-solving and decision-making skills.
- Team player with excellent organizational and planning ability.
- Customer-focused with a commitment to quality and continuous improvement.
Desired Skills:
- operations
- industrial
- engineering
- customer
- planning
