About the position
An exciting opportunity exists for an experienced Industrial Digital Solutions Engineer to join a dynamic team driving the evolution of digital commerce fulfilment operations. This role is ideal for an Industrial Engineering professional who is passionate about improving operational performance through process optimisation, systems integration, and fulfilment infrastructure design.
Working across the end-to-end eCommerce fulfilment value chain, you will play a key role in designing scalable solutions that enhance operational efficiency, improve customer experience, and support future business growth.
If you enjoy solving complex operational challenges, leveraging data to drive decision-making, and collaborating with cross-functional teams, this could be the perfect opportunity for you.
RequirementsKey Responsibilities
Process Optimisation
- Analyse existing operational processes to identify inefficiencies and improvement opportunities.
- Design and implement scalable process improvements to optimise productivity, throughput, quality, and cost.
- Apply Industrial Engineering principles and continuous improvement methodologies to drive operational excellence.
- Conduct process mapping, gap analysis, and future-state process design.
Data Analysis & Operational Insights
- Analyse operational data to identify trends, bottlenecks, and performance opportunities.
- Develop analytical models, forecasts, and simulations to support business planning.
- Translate complex data into practical recommendations for stakeholders.
- Monitor operational performance and identify continuous improvement initiatives.
Capacity Planning & Resource Optimisation
- Support workforce planning and capacity modelling activities.
- Evaluate demand versus capacity scenarios and recommend optimal operational solutions.
- Balance customer service, operational efficiency, and cost objectives.
Fulfilment Infrastructure & Project Delivery
- Support the design and optimisation of fulfilment facilities and infrastructure layouts.
- Assist with infrastructure feasibility assessments and implementation planning.
- Coordinate infrastructure projects with multiple internal and external stakeholders.
- Support operational teams through implementation, go-live, and stabilisation phases.
- Monitor project progress, timelines, costs, and successful delivery.
Systems Integration
- Support the integration of operational systems and business processes.
- Collaborate on ERP, WMS and OMS process alignment initiatives.
- Assist with User Acceptance Testing (UAT), process documentation, and system improvements.
- Ensure operational processes align with enabling technologies.
Stakeholder Management
- Partner with Operations, Supply Chain, Technology and Business stakeholders to understand operational requirements.
- Present findings, recommendations and improvement initiatives to various business teams.
- Promote a culture of collaboration and continuous improvement across the organisation.
Minimum Requirements
- Bachelor's Degree in Industrial Engineering or a related discipline.
- Minimum 5 years' experience in:
- Process Optimisation
- Operations Analysis
- Continuous Improvement
- Industrial Engineering
- Experience within Retail, Supply Chain, Logistics or Distribution environments will be highly advantageous.
- Exposure to:
- Microsoft Excel
- Power BI
- SQL (or similar analytical tools)
- Strong understanding of end-to-end operational and fulfilment processes.
Desired Skills:
- Industrial Engineering & Process Optimisation
- Supply Chain & Fulfilment Operations
- Data Analysis (Excel
- Power BI & SQL)
- Process Mapping & Continuous Improvement
- Systems Integration (ERP
- WMS & OMS)
Desired Qualification Level:
About The Employer:
