Incident Manager at Sabenza IT & Recruitment
DCV Sabenza IT and Recruitment
- R1.00 - R2.00 per hour
- Contract Senior position
-
Cape Town
- Posted 18 Jul 2025 by DCV Sabenza IT and Recruitment
- Expires in 30 days
-
Job 2617177 - Ref 878000008395500
About the position
We are looking for a skilled Incident Manager to support and enhance our IT operations by managing and resolving high-priority incidents. The successful candidate will act as a backup for communications and provide coordination across teams during service disruptions. You’ll play a key role in leading incident response, communicating with stakeholders, and ensuring business continuity through proactive incident and problem management.
Key Responsibilities:
- Manage and coordinate resolution of high-priority incidents across the organization.
- Lead and facilitate Incident Management reviews during daily CAB (Change Advisory Board) meetings.
- Ensure timely and clear communication to stakeholders and business units during service disruptions.
- Compile and distribute High-Priority Incident reports to relevant stakeholders.
- Collaborate with internal IT teams and third-party vendors during incidents to ensure swift resolution.
- Maintain comprehensive and accurate incident records for reporting purposes.
- Lead the monthly Problem Review Board to evaluate recurring issues and establish long-term solutions.
- Foster effective collaboration among technical teams and external partners to resolve logged problems.
- Provide after-hours standby support in case of urgent incidents or emergency change approvals.
Requirements:
- Proven experience in Incident Management within an ITIL-aligned environment.
- Strong understanding of IT operations and service delivery processes.
- Excellent communication and coordination skills, especially under pressure.
- Ability to work effectively in a hybrid setup and provide after-hours support when necessary.
- Solid documentation and reporting capabilities.
Hit apply today for more information!
Desired Skills:
- responsible for managing high priority incidents
- coordinating resolution teams
- and ensuring timely communications.
Desired Qualification Level:
About The Employer:
DCV Sabenza IT and Recruitment
About the agency
Dedicated to the recruitment of IT professionals
Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad.
We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search.
Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections.
For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.
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