Implementation Support / Solutions Engineer (Accounting Systems Focus) at CoSauce

About the position

Position Overview

CoSauce is seeking an experienced ERP Implementation Manager to lead enterprise resource planning initiatives for our key construction and operations client. This role will drive the successful deployment, configuration, and optimization of ERP systems to streamline business processes and enhance operational efficiency across multiple project sites and business units.

Key Responsibilities

Project Leadership

• Lead end-to-end ERP implementation projects from planning through go-live and post-implementation support
• Develop comprehensive project plans, timelines, and resource allocation strategies
• Coordinate cross-functional teams including IT, operations, finance, and client stakeholders
• Manage project budgets, scope, and deliverables to ensure on-time, on-budget completion

System Configuration & Integration

• Configure ERP modules including financials, procurement, inventory management, project accounting, and reporting
• Design and implement system integrations with existing client platforms and third-party applications
• Develop and execute data migration strategies ensuring data integrity and accuracy
• Create custom workflows and business process automation within the ERP framework

Stakeholder Management

• Serve as primary liaison between CoSauce and client leadership on ERP initiatives
• Conduct requirements gathering sessions with business users across departments
• Facilitate change management processes and user adoption strategies
• Provide regular project updates and status reports to executive stakeholders

Training & Support

• Develop comprehensive training programs for end-users at all levels
• Create documentation including user guides, process flows, and standard operating procedures
• Establish support structures for ongoing system maintenance and optimization
• Mentor junior team members on ERP best practices and methodologies

Required Qualifications

Experience

• 5+ years of hands-on ERP implementation experience (SAP, Oracle, Microsoft Dynamics, NetSuite, or similar)
• 3+ years in a project management role with demonstrated success leading complex technology initiatives
• Experience with construction, manufacturing, or project-based industries preferred
• Background in BPO or client services environment highly desirable

Technical Skills

• Strong understanding of ERP architecture, modules, and integration capabilities
• Proficiency in SQL, data analysis, and reporting tools
• Experience with cloud-based ERP platforms and SaaS implementations
• Knowledge of API integrations and middleware solutions
• Familiarity with business intelligence and analytics tools

Soft Skills

• Excellent communication and presentation skills with ability to translate technical concepts for business users
• Strong analytical and problem-solving capabilities
• Proven ability to manage multiple priorities in fast-paced environments
• Experience managing remote and distributed teams
• Client-facing experience with ability to build strong relationships

Preferred Qualifications

• PMP, PRINCE2, or equivalent project management certification
• ERP vendor certifications (SAP, Oracle, Microsoft, etc.)
• Bachelor's degree in Information Systems, Business Administration, Engineering, or related field
• Experience with agile/scrum methodologies
• Knowledge of construction management software and industry-specific ERP modules

Desired Skills:

• experience integrating or implementing QuickBooks NetSuite Sage or similar systems
• - Background in accounting finance or related systems implementation
• - Excellent communication and problem-solving skills
• Experience working at a SaaS company ERP vendor or in an accounting systems consultancy

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Degree

About The Employer:

CoSauce is a boutique BPO, headquartered in Singapore with operations in South Africa and Rwanda. We deliver awesome sales and service outcomes, whilst transforming the cost base of our clients. The type of outcomes that win market awards, and make headlines in annual reports. Our secret sauce? We're small, and we will stay small. Our three co-founders are and will remain our only account managers. It means we run lean, are super pragmatic, and bring all of our industry experience to focus on outcomes for you, and not 'seats' for us. It's co-sourcing, and not outsourcing.