About the position
ENVIRONMENT:
JOIN the remote team of a global leader in Customer Engagement Tech seeking the technical expertise of an Implementation Engineer (Quadient, Sefas, Exstream Dialogue, Python, Linux) (Remote 10 am – 7 pm). You will be part of a specialized group responsible for implementing technical changes and supporting existing document processing applications. The team’s primary focus is on move/add/change requests and complex technical adjustments to applications originally delivered by the Implementation team. The successful incumbent will need experience with document composition or Customer Communications Management (CCM) platforms such as Sefas, OpenText Exstream Dialogue, or similar tools, be proficient in Python or comparable scripting languages and experience working in Linux/Unix environments. You will also need a strong understanding of data processing concepts and experience working with multiple data formats (e.g., XML, CSV, fixed-width, EBCDIC, pre-composed input/PDF/Postscript/AFP).
DUTIES:
Application Maintenance & Enhancement -
- Maintain and enhance existing document processing applications originally delivered by the Implementation team.
- Implement move/add/change requests, mostly between 3-20 hours in scope.
- Modify and extend existing workflows, templates, and page objects using technologies such as Sefas, Exstream Dialogue, Python, and Linux-based tools.
- Ensure technical changes align with both system design and business requirements.
Technical Analysis & Problem Solving -
- Investigate and resolve complex issues related to document workflows, processing logic, and data handling.
- Diagnose problems that often stem from unique customer data scenarios, formatting variations, or edge cases within established processes.
- Apply a broad understanding of system behavior, data formats, and workflow interactions to identify root causes and implement reliable solutions.
Responsive Issue Resolution -
- Address high-priority “blocker” tickets that require prompt attention in order to restore normal processing or resolve urgent operational issues.
- Quickly assess the situation, troubleshoot across multiple technical layers, and coordinate with stakeholders as needed to resolve the issue.
Sprint Execution & Work Management -
- Work within a weekly sprint model with scheduling support provided by team leadership and a dedicated scheduler.
- Independently manage assigned work as tickets progress through stages such as development, testing, waiting for information, and UAT cycles.
- Adapt to shifting priorities when urgent issues require immediate attention.
Testing & Validation -
- Perform development testing to ensure changes behave as expected.
- Support UAT cycles and address feedback to ensure the final solution meets business and operational requirements.
Collaboration -
- Work closely with experienced Developers, a Senior Developer/Manager, and scheduling resources to coordinate sprint work.
- Communicate effectively with CSRs to gather information, clarify specifications, and provide updates on ticket progress.
REQUIREMENTS:
- Experience with document composition or Customer Communications Management (CCM) platforms such as Quadient, Sefas, OpenText Exstream Dialogue, or similar tools.
- Proficiency in Python or comparable scripting languages.
- Experience working in Linux / Unix environments.
- Strong understanding of data processing concepts and experience working with multiple data formats (e.g., XML, CSV, fixed-width, EBCDIC, pre-composed input / PDF / Postscript / AFP).
- Familiarity with Jira or similar ticket/work management systems.
ATTRIBUTES:
- Strong analytical and troubleshooting abilities with attention to detail.
- Ability to manage multiple tasks simultaneously and adjust priorities when needed.
- Effective communication skills for working directly with operational teams and stakeholders.
- Able to work independently while contributing to a collaborative team environment.
Desired Skills:
- Implementation
- Linux
- Software Engineering
- Unix
- XML
About The Employer:
A global leader in Customer Engagement Tech
