About the position
JOB PURPOSE
The person will be a member of our clients IM Support team providing business service as IM Technician, Ensuring the system integrity, maximum availability and performance of all the information systems are maintained according to the customer' s expectations
Maintain, optimize and support infrastructure, hardware, software, applications in the IM Department for our clients Operations. Core focus on infrastructure, maintenance, inspections and IOT devices
The person will be responsible for ensuring a Holistically and systematic, disciplined and analytical approach to problem solving and ensuring agreed procedures and standards are met. Safety will be a high Priority.
Accurate and reliable reporting, to the respective Team Lead and Site Supervisor.
KEY ROLES and RESPONSIBILITIES:
- Support and maintain network, server and end-user infrastructure, including troubleshooting, account maintenance and training.
- Work within a team to automate management tasks, streamline processes and perform standard administration functions as needed.
- Resolving cross-functional issues at technical level.
- Carry out industry standard test to diagnose and resolve faults.
- Explain technical solutions to non-technical staff.
- Gain in depth knowledge of the skills required to monitor and diagnose problems relating to technical area.
- Adhere to SOP's, technical and architectural documentation to agreed quality standards.
- Perform additional duties as assigned by management.
- Maintain professionalism, good attitude and appropriate behavior with IM personnel, clients and vendors.
- Assist in maintaining a clean and orderly workplace/office.
- Be presentable and clean daily.
- Lead by example, be flexible and willing to work overtime and time as requested by management.
- Be open minded in collecting info needed to complete tasks if no SOP is in place.
- Comply and understand AA H&S requirements.
- Have a positive attitude towards your work and fellow workers.
- Show initiative and collaborate with relevant management and fellow co-workers.
- Self-driven individual eager to self-improve
- Identify High risk areas related to the IM Environment, and work on possible solutions to mitigate the risks.
- Ensure Timeously ticket resolution with accurate feedback.
Staff Leadership and Management- Support management to build a high performing team by providing Feedback, Reporting and task specific SOP documents.
- Assist management to set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
- Assist management to develop and implement a training plan to build and develop skills within the team.
- Encourage knowledge transfer through the implementation of a knowledge transfer plan
- Drive a continuous improvement philosophy.
- Promote a 'our clients centric' and 'partnership approach' to develop strong relationships with other working groups and ensure adherence to Group governance.
Finances - Ensure that all relevant information impacting financials and budget, e.g., standby, overtime, PPE, claims are verified before submission for approval to our clients Management
Internal Processes - Meet our clients SLA requirements.
- Adhere to internal and external customers code of conduct and policies
Educational Qualifications:
Completed Grade 12 - Relevant Qualifications and Information Technology Certifications
- Strong understanding of network, server and EUC infrastructure
- Strong understanding of IOT and security systems
- A+
- N+
- N courses certification
- Dell / HP Hardware certifications
- Cisco CCNA
- Optic Fibre Knowledge
- MCP / MCSE
- Project skills / Qualifications - advantageous
- Undergraduate\Postgraduate IT qualification - advantageous
Desired Skills:
- Cisco CCNA
- Optic Fibre Knowledge
- MCP / MCSE
