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Pinpoint One Human Resources

ICT Infrastructure Manager

Pinpoint One Human Resources

  • R Undisclosed
  • Contract Management position
  • Pretoria Industrial
  • Posted 11 Mar 2026 by Pinpoint One Human Resources
  • Expires in 34 days
  • Job 2635056 - Ref PennyM0056
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About the position

The ICT Infrastructure Manager is responsible for managing and maintaining the organisation's ICT infrastructure to ensure systems are secure, reliable, and available to support business operations.

The role oversees the ICT technical team and works closely with ASP tenants and external service providers to ensure effective ICT service delivery. The incumbent will coordinate ICT system operations, manage infrastructure projects, ensure governance and compliance, and develop ICT policies and procedures.

Key Responsibilities

ICT Infrastructure Management

  • Manage and maintain IT infrastructure including servers, workstations, network devices, applications, and databases.
  • Oversee network components such as switches, routers, firewalls, LAN/WAN environments, and Cisco telephony systems.
  • Manage ICT security processes including disaster recovery, backups, and incident management.
  • Coordinate and review user access control and security permissions.
  • Ensure proper maintenance schedules for infrastructure and server environments.
  • Manage network services such as Active Directory, DHCP, Exchange, and Azure environments.
  • Monitor infrastructure performance and identify risks or vulnerabilities, implementing mitigation strategies where required.
  • Compile and submit monthly and quarterly ICT performance reports.
  • Support and coordinate implementation of new ICT projects.

ICT Administration

  • Maintain accurate and well-indexed documentation of all ICT systems and processes.
  • Manage ICT procurement including preparation of expenditure memos and terms of reference.
  • Ensure accurate submission of ICT invoices for finance processing.
  • Identify and recommend ICT vendors and service providers.
  • Conduct research and development on new technologies, solutions, and products.

ICT Project Management

  • Manage ICT project planning, budgeting, implementation, monitoring, reporting, and evaluation.
  • Identify project risks and implement mitigation strategies.
  • Support the ICT Department Manager with both planned and ad-hoc projects.
  • Contribute to departmental business planning and strategic initiatives.
  • Assist in new business development concepts related to ICT services.
  • Monitor systems, processes, and project schedules on behalf of the department manager.

People Management

  • Lead and manage the ICT technical team to optimise operational performance.
  • Conduct performance planning and review sessions.
  • Monitor employee performance in line with company policies and procedures.
  • Provide coaching and mentoring to team members.
  • Identify and recommend relevant training and development opportunities.

Minimum Requirements

Education

  • Matric Certificate
  • Bachelor's Degree (NQF Level 7) in Information Technology or a related field recognised by SAQA

Certifications

  • Project Management Certification
  • Microsoft Certifications (MCP, MCSA, MCTS or MCSE)
  • CompTIA A+, Network+, Security+ or Microsoft Certified Desktop Support Technician (MCDST)

Experience

  • Minimum 5 years hands on technical experience in related ICT infrastructure management and support environments.

Key Competencies

Knowledge

  • ICT Infrastructure and Networking
  • Server Administration
  • System Applications
  • Governance and Risk Management
  • ICT Policies and Procedures
  • Product Development and Research

Skills

  • Communication and interpersonal skills
  • Analytical thinking and problem solving
  • Planning and organisational skills
  • Conflict management
  • Advanced computer and technical skills

Attributes

  • Strong attention to detail
  • Customer-focused mindset
  • Innovative thinking
  • Patience and tolerance
  • Ability to work independently

Desired Skills:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified Desktop Technician
  • MCDSAT

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Degree

Apply Now

Pinpoint One Human Resources

About the agency

Our Profile pinpoint one human resources, founded in 1999, is a proudly South African, black women owned executive search firm, with a Level 2 B-BBEE accreditation. We specialise in identifying and appointing C suite, specialist and critical skills candidates across South Africa and the African continent. Our Story Established during South Africa’s transformation era in 1999, pinpoint one has evolved from an entrepreneurial venture into a formidable and respected executive search firm, across South Africa and the African continent. We have delivered through economic cycles and global challenges — the Y2k cross over, the 2008 financial crisis, the COVID-19 pandemic and ongoing social and economic uncertainty. We do this by remaining agile, ethical, and committed to excellence. Our purpose remains constant: connecting best business with best talent. Our Core Business pinpoint one human resources is an effective executive search specialist providing executive search and recruitment services in the areas of C-suite, critical, scarce and specialist skills and related human resources advisory services across industries and professional disciplines, nationally in the Republic of South Africa and across Africa with the capability of servicing National, Pan-African and Multi-National Corporates. Our Services Our services span the full talent lifecycle — from leadership acquisition to retention to succession planning. Executive Search & Leadership Appointments Board Appointments Recruitment of C-Suit, Scarce and Critical skills On Demand, Interim and Fixed Term Contract Recruitment Psychometric & Competency Assessments Executive Coaching and Mentoring HR Advisory Services including Organizational Design, Job Grading, Salary Benchmarking Our Mission To provide effective Executive Search, Recruitment and Human Resources Advisory Services to ensure the sustainability of our clients. Our Vision To be a sustainable and respected premier Executive Search, Recruitment and Human Resources Advisory Services firm in South Africa and across Africa. Our Transformation pinpoint one human resources established by three friends transformed into a 51% South African black woman-owned executive search firm with a Level 2 B-BBEE accreditation. The shareholders are Lucia Mabasa, Clive H Viveiros and Nkhabele Maruma. Lucia and Clive are operational in the business contributing to a philosophy of being owner managed. Pinpoint one human resources, as a small business (smme)has taken responsibility for making its own contribution to socio economic transformation in South Africa. This commitment includes skills transfer, coaching and mentoring of its own employees, diverse and economic development programmes and corporate social investment. Our Leadership Our business is owner managed by South Africans, Lucia Mabasa and Clive H Viveiros. Lucia Mabasa Chief Executive Officer Lucia joined pinpoint one human resources in 2002 and became Managing Director in 2010 and majority shareholder in 2018. She holds a BA and MA in Industrial Sociology. Her leadership has positioned the firm as one of South Africa’s foremost executive search consultancies. Clive H. Viveiros Co-founder & Executive Director After serving as Managing Director of one of South Africa’s largest recruitment agencies, the Kelly Group, he cofounded pinpoint one human resources. He holds a BA (Law), MBA, and MSSC. His focus is executive, management and scarce skill placements in the public sector and SOEs, agriculture, agri-processing, mining, and arts and culture, while expanding the firm’s African footprint. Our Commitment Our purpose is to connect best business with best talent — with precision, care, and complete confidentiality. Every engagement is handled discreetly and ethically to protect both client and candidate interests. Our Ethos We operate with integrity, professionalism, and absolute confidentiality. Our work reflects the diversity and values of South Africa and Africa. Every assignment is delivered with focus, accountability, and respect. This is clearly articulated in our Ethos. Our Soul It’s about passion, it’s about a belief in what we do, it’s about achieving excellence. At pinpoint one human resources we never do anything in half measures, whether attracting and retaining talented people or practicing corporate citizenship, we have fun delivering! The human resources solutions partnerships we develop with clients and candidates continue long after the assignment or project is completed – positive proof that we believe in achieving mutual success.

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