About the position
Role Summary
To provide HR administrative support to the HRBP for Omnichannel, ensuring smooth HR operations across online teams and store operations (covering multiple regions). The role requires a strong understanding of both corporate HR functions and store-level HR practices and the ability to thrive in a fast-paced, high-pressure environment.
Requirements
This is a 12-month Fixed Term Contract role for a Human Resources Administrator, responsible for delivering effective HR administrative support and assisting with day-to-day HR operations.
• Knowledge: Strong understanding of both corporate HR functions and store operations HR practices.
• Experience: 2-3 years in HR administration, preferably in a retail or Omnichannel environment. This is not a learning opportunity for a graduate - an experienced administrator is required.
• Skills: Attention to detail, ability to manage multiple priorities, excellent communication, and proficiency in HR systems.
• Qualification: Relevant tertiary qualification - HR Degree or Diploma.
• Systems: SAP and Workday; must be proficient in MS Office tools with intermediate experience in Excel.
Key Responsibilities
HR Administration:
• Manage employee records, contracts, and HRIS updates for online and store teams.
• Process documentation for transfers, promotions, and terminations.
• Coordinate payroll inputs (overtime, allowances) for both environments.
• Assist with employee death claims (Safrican).
• Assist with confirmation of employment letters.
Recruitment & Onboarding:
• Support recruitment for online and store roles, including scheduling interviews and preparing offers.
• Liaise with the Talent Team to move the recruitment process along.
• Administer assessments and MIE background checks.
• Conduct first-round interviews with line managers.
• Facilitate onboarding and induction programs.
Benefits & Compliance:
• Administer benefits and claims (medical aid, pension) and ensure compliance with labor laws and company policies.
• Assist with audits and maintain confidentiality of employee data.
Employee Support:
• Act as first point of contact for HR queries from online and store teams.
• Support performance management processes and employee relations initiatives.
Reporting & Coordination:
• Prepare HR reports for Omnichannel leadership.
• Liaise with regional store HR contacts to ensure alignment on processes.
Learning & Development:
• Assist with the compilation of the Workplace Skills Plan.
• Send training reminders and monitor attendance.
Graduate Support:
• Provide first-line HR admin support to two graduates.
• Coach and train graduates on relevant HR admin processes.
Uniform Coordination:
• Coordinate uniform orders for in-store ASAP employees.
Competencies
• Technical: HRIS, payroll basics, compliance knowledge.
• Interpersonal: Relationship building across diverse teams; team player is essential.
• Personal: Confidentiality, adaptability, resilience, tenacity, fast learner, ability to work under pressure in a stressful environment.
