About the position
Position: Human Resources (HR) Manager
Reporting to: Managing Director (MD) and Executive Committee (Exco) Key Partnerships: Training & Development Department
Company Overview
A leading national fuel and retail organisation with operations across South Africa. With over 4,200 employees, the company operates in a dynamic, customer-centric environment, offering an exciting and challenging space for a strategic HR leader to drive transformation, operational excellence, and people growth.
Purpose of the Role
To lead the national HR strategy and operations, ensuring that the company attracts, develops, and retains top talent. This role will drive workforce planning, employee relations, transformation, and performance culture, while ensuring compliance with all labour legislation. The HR Manager will work hand in hand with the Training & Development department to build strong learning, leadership, and talent pipelines.
Key Responsibilities:
Custodian of all HR Policies and Procedures for the company, including regular updates in line with the latest Labour Laws, as well as the development of new policies to support organisational needs.
Strategic HR Leadership
- Design and implement a national HR strategy that aligns with the company's growth and transformation objectives.
- Act as a strategic advisor to the Managing Director and Exco on people and culture issues.
- Lead organisational design and change management to support business expansion and efficiency.
Talent Management & Workforce Planning
- Design and implement wellness strategies and programmes that promote employee wellbeing and a healthy workplace culture.
- Oversee end-to-end recruitment and selection for all national operations.
- Partner with the Training & Development department to design and implement leadership development, learnerships, and succession plans.
- Drive high-impact strategies for talent retention and employee engagement.
- Succession planning for both site partners and bookkeepers.
Employee & Industrial Relations
- Ensure full compliance with labour legislation (LRA, BCEA, EE, Skills Development Act).
- Manage union relationships, collective bargaining, and dispute resolution.
- Create and maintain a workplace culture of fairness, transparency, and performance.
- Must have experience with MIBCO, Bargaining Councils, and Trade Unions.
- Manage Industrial Relations across multiple sites.
Performance & Reward
- Oversee the performance management system to drive business results.
- Develop remuneration, incentives, and benefits strategies that attract and retain high-performing talent.
- Ensure payroll compliance and seamless integration with HR operations.
- Sage 300 People Payroll - the candidate must have experience with all modules to support the company's bookkeepers, offering training and support.
- Develop and manage Key Performance Areas (KPA) and Key Performance Indicators (KPI) frameworks.
HR Operations & Compliance
- Lead HR administration and implement efficient HR Information Systems (HRIS) and reporting structures.
- Ensure adherence to B-BBEE and Employment Equity plans and other statutory requirements.
- Draft and enforce HR policies, ensuring that they support both legal compliance and organisational goals.
- BEE - must have experience with all elements of the BEE scorecard.
- Employment Equity - manage annual submissions and plans.
- Skills Development - oversee annual submissions and reporting requirements.
- DMRE - responsible for annual submissions in compliance with regulatory requirements.
Culture, Transformation & Diversity
- Champion B-BBEE and Employment Equity initiatives to meet and exceed transformation targets.
- Build an organisational culture that reflects the company's values of service excellence, empowerment, and innovation.
- Drive internal communications to build employee trust and engagement.
Required Qaulification and Experience
- Degree in Human Resources, Industrial Psychology, or a related field (Postgraduate qualification advantageous).
- Minimum of 10-15 years' HR experience, including at least 5 years in a senior HR leadership role in the fuel and retail sector (including QSR) (non-negotiable).
- Proven ability to manage large, multi-site operations with a workforce of 4,000+ employees.
- Strong expertise in labour relations, B-BBEE, and Employment Equity.
- Track record in strategic workforce planning, organisational change, and leadership development.
- Advantageous experience in petroleum or convenience retail environments.
- Experience in Sage 300 People Payroll, MIBCO, Bargaining Councils, Trade Unions, Employment Equity, Skills Development, Industrial Relations, and BEE essential.
Desired Skills:
- Strategic Leadership
- Change Management
- Employee Relations
- Workforce Planning
- Industrial Relations
- Performance and Reward
