House Manager

About the position

About Our Client

Our client manages a growing portfolio of high-end short-term rental properties in Cape Town, setting the benchmark for comfort, quality, and memorable guest experiences. Their focus is on delivering a seamless stay through exceptional service and immaculate presentation. With a strong emphasis on professionalism, innovation, and teamwork, they provide an environment where leaders can drive change, inspire teams, and make a lasting impact on hospitality excellence.

The Role: Head of Housekeeping

The Head of Housekeeping will take full ownership of housekeeping operations across all properties, ensuring every space is guest-ready at all times. You will lead, train, and manage a large team, uphold strict quality standards, and collaborate closely with other departments to resolve issues and maintain operational efficiency. This role is key to enhancing the guest experience through leadership, consistency, and innovation.

Key Responsibilities

• Manage and lead a large housekeeping team, including recruitment, training, scheduling, and performance management
• Conduct regular quality checks to ensure all properties meet or exceed cleanliness and presentation standards
• Address and resolve guest complaints or property concerns efficiently
• Enforce company policies on attendance, performance, and conduct
• Support Supervisors with performance evaluations and coaching for team growth
• Create a positive, accountable, and high-morale work environment
• Ensure all properties remain fully stocked, clean, and guest-ready at all times

About You

• 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
• Based in Cape Town
• Proven leadership skills with the ability to inspire and motivate large teams
• Highly detail-oriented and exceptionally organised
• Creative thinker with a proactive approach to problem-solving
• Strong communication and interpersonal skills
• Comfortable using mobile apps and digital tools for field operations
• Thrives in a fast-paced, high-pressure environment while maintaining quality standards

Desired Skills:

• Staff Management
• Staff Supervision
• Home Administration
• Premises Management
• Housing Services Management
• Operational responsibility

Desired Work Experience:

• 5 to 10 years