About the position
This pivotal role ensures the smooth operation of all departments while delivering exceptional guest experiences. You will serve as the key link between guests and teams, driving service standards, staff coordination, and day-to-day excellence. With a deep understanding of hospitality and guest expectations, you'll bring both leadership and warmth to every interaction, shaping memorable stays.
Key Responsibilities:
- Oversee all hotel departments and coordinate smooth daily operations
- Manage guest experiences, addressing needs, and ensuring satisfaction
- Uphold and exceed service standards across all touchpoints
- Collaborate with department heads to drive performance and consistency
- Lead and develop staff, fostering a culture of care and excellence
- Oversee financial performance and ensure cost-effective operations
- Manage and coordinate weddings, events, and special bookings
- Ensure full compliance with health, safety, and legal requirements
Requirements:
- Matric or equivalent
- Diploma in Finance or Hospitality
- Prior experience in a similar 4/5-star hotel role
- Proficient in Opera Property Management System
- Professional fluency in English
- Computer literacy with strong MS Office skills (Word, Excel, Outlook, PowerPoint)
- Valid drivers license
- In-depth understanding of Front Office and Reservations functions
- Strong background in Food and Beverage operations
- Detail-oriented, guest-focused, and passionate about exceptional service
- Natural leader with a calm, solution-driven mindset
Desired Skills:
- Hotel Management
- Hotel Operations
- Guest support services
- Guest relations
- Hospitality Industry
- Opera
Desired Work Experience:
- 2 to 5 years Senior Management
