Hospitality Manager

About the position

The main purpose of the Hospitality Manager is to manage the lodge and thereby create a profound guest experience, in line with the service vision and creative concepts of the lodge / camp. It is the responsibility of the Hospitality Manager to monitor hospitality service, maintenance, gardening, and housekeeping standards within the lodge. The lodge manager is also responsible for ensuring that the morale of the lodge staff is kept at a high level and that staff are developed on an ongoing basis.

 

This position would be suitable for a couple of an individual.



Requirements:

• A minimum of 5 year’s work experience in a similar environment
• Willing to work in a very remote area
• Ability to deal with international guests
• Good computer literacy
• Attention to detail
• Exceptional English and a second language would be preferable
• Excellent management ability and communication skills
• A hardworking, co-operative manner
• Exceptional Food and Beverage knowledge
• High standards of service excellence and a passion for the industry

 

Scope of work:



In broad terms the Hospitality Manager oversees the following key performance areas:

 

• Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.
• Management and training of the lodge staff in line with a standard of excellence.
• Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.
• Maintain the highest standards of housekeeping and maintenance and ensure that style and design is not eroded.
• Effective handling of petty cash and the administration of orders and effective stock control.
• Effective communication and maintenance of lodge relations.
• A developmental approach to staff
• Assertiveness, patience and good organizational skills
• Understanding of housekeeping and maintenance procedures
• An awareness of developments within the food and lodge industries, as well as international trends in hospitality

 

Please consider your application unsuccessful if you have not received a response within two weeks of applying

Desired Skills:

• Communication
• Event Planning
• Guest Relations
• Management
• Planning

About The Employer:

Our client in the hospitality industry is looking for a Hospitality Manager for their Safari Lodge in West Mozambique