Honours Research Administrator - Supervision at Mancosa

About the position

Introduction

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, the job purpose:
Managing and monitoring the research process for Honours students from the onset of their research journey by allocating supervisors, providing pastoral care and academic support.

Duties & Responsibilities

• Timeously answer student calls and attend to student complaints
• Confirmation of receipt of emails done daily
• Hold consultations with students to assist with the research process and/or research content
• Resolution of queries to be done timeously
• Be knowledgeable in topic areas surrounding research and programme subject matter
• Provide students with relevant guidelines, resources and templates to assist them through the research process

• Maintain and update the Supervisor allocation and Comprehensive spreadsheet throughout the proposal processing phase
• Supervisor allocation preparation
• Process Supervisor allocations
• Maintain the Supervisor database

• Punctual attendance at Catch-up meetings
• Punctual attendance at ad hoc Research meetings
• Punctual attendance at training initiatives communicated by the Research department

• Assist the Honours Administrators with Turnitin submissions and high similarity index result communication for efficient processing
• Assist with Research initiatives as and when required
• Assist departments within MANCOSA with events

Desired Experience & Qualification

Essential qualification

• Minimal - Relevant Degree

Essential experience

• 2 - 3 years' experience
• Experience within a corporate environment would be an added advantage
• Experience within a higher education institution would be a great asset

Essential Job-Related Knowledge, Skills and Behaviour

• Communication skills
• Initiative taking
• Interpersonal and conflict resolution skills
• Research acumen
• Time management skills
• Intermediate Computer literacy skills
• Problem solving skill