Home Delivery Coordinator - QSR Operations
The Legends Agency
- R Undisclosed
- Permanent Intermediate position
-
Midrand
- Posted 11 Jul 2025 by The Legends Agency
- Expires in 33 days
-
Job 2616566
About the position
Help shape and scale the future of delivery in a growing restaurant group
Delivery Operations & Customer Experience | Based in Midrand
About Our Client
Our client is a fast-growing national restaurant chain with a strong focus on customer service and digital transformation. They're committed to enhancing their delivery capabilities as a key revenue channel. The company values innovation and continuous improvement across all functions.
The Role: Home Delivery Coordinator
This role focuses on optimising delivery operations across the restaurant network. You'll coordinate drivers, platforms, and in-store execution while ensuring high service levels and operational efficiency.
Key Responsibilities
- Monitor delivery performance metrics (e.g. delivery time, order accuracy)
- Support store teams with training and process implementation
- Resolve customer complaints related to delivery
- Roll out new delivery technologies and third-party integrations
- Identify trends and suggest improvements to increase delivery revenue
- Liaise with operations to maintain service consistency
About You
- 2+ years in delivery operations, logistics, or QSR support
- Strong analytical and reporting skills
- Excellent communication and problem-solving abilities
- Experience working with delivery platforms and store-level execution
- Process-oriented and customer-focused
Desired Skills:
- qsr
- Delivery
- Service Delivery
The Legends Agency
About the agency
We are a South African in-country Employer of Record and Recruitment service provider that offers co-employment Opportunities to UK, USA and Auz-based Companies.
Simply, co-employment is a relationship between two entities sharing responsibility for an employee.
We take care of the employment contracts, salaries, and taxes, and assist with SA employment legislation.
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