Helpdesk Technical Support CPT Eastern Suburbs
HC Recruit
- R Undisclosed
- Permanent Intermediate position
-
Houghton Estate
- Posted 07 May 2025 by HC Recruit
- Expires in 21 days
-
Job 2599921 - Ref DBN000042
About the position
DBN000042 – Help Desk Technical Support – CPT Eastern Suburbs
Purpose of the Job:
To provide general technical support & troubleshooting for various IT issues, such as software problems and account access etc.
Required Qualifications
- Matric
- 2 years’ experience in Information Technology Industry
- Training in networking and relevant Information Technology qualification
- Valid Drivers Licence
Technical Competencies & Experience:
- Making outbound calls to priority 1 clients with offline venues/devices identified by the network offline list.
- Attend to all incoming technical calls on the technical help-desk within agreed service levels.
- Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.
- Manage, monitor and maintain assigned network venues
- Establish contact with venues needing technical assistance that forms part of your assigned networks.
- Manage Engine System administrator
- Will be required to create quotes and send to client for approval and maintain 100% accuracy
- Other duties as required
Behavioural Competencies:
- Strong analytical and problem-solving skills
- Excellent communication
- Ability to work well in a pressurised environment
- Ability to adapt to changing circumstances
IMPORTANT - Only shortlisted candidates meeting the above criteria will be considered. If you do not hear from us within two weeks of applying, please consider yourself unsuccessful.
Desired Skills:
- hel[desk
- help desk
- technical support
HC Recruit
About the agency
Hewitt Colenbrander Recruitment was launched in March 2006 and specialises in recruiting and headhunting for companies needing to fill financial, managerial or IT positions in a variety of industries. The directors of the company are Brian Hewitt and Steve Colenbrander.
Brian Hewitt is a B.Sc. Agric (University of Natal) and MBA (University of Cape Town) graduate with managerial experience in the agribusiness, banking and hospitality industry having worked in Zimbabwe and South Africa.
Steve Colenbrander is a B.Com (University of Natal) graduate and founded Colenbrander Incorporated which has grown into a sizeable and well respected Pietermaritzburg accounting firm with clients situated all over KZN.
A critical success factor for business is to employ the right people. Incorrect placements inhibit organisational productivity and can lead to conflict in the work place. Achieving a 'best fit' between company, position and employee are therefore vital for employer and employee alike.
We aim to do this, by understanding our clients - their culture, structure, systems and strategy. We also endeavour to understand the external business environment in which our clients operate. This makes achieving 'best fit' more probable.
Understanding our candidates will be achieved by researching their backgrounds, interviewing them and knowing their aspirations. Where necessary, we will use psychometric profiling. We will then target the organisation and position to which we feel they are best suited.
A 'best fit' between client and candidate, will enable us to add long term value to our clients in a mutually beneficial business partnership.
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