About the position
Helpdesk Support Consultant
Location: Remote (South Africa)
Job Type: Permanent | Skilled Level
Salary: Market Related
Are you passionate about delivering exceptional customer service and solving technical challenges? We are seeking a Helpdesk Support Consultant to join our team and provide first-class query resolution to clients across Africa and the Middle East.
This role is ideal for someone with strong problem-solving skills, excellent communication abilities, and a genuine drive to improve the customer experience.
What You’ll Do
- Provide an exceptional customer experience through telephone and email support.
- Manage customer queries with professionalism, efficiency, and empathy.
- Resolve issues within SLA guidelines, escalating complex cases to the relevant teams.
- Maintain accurate records, track progress, and follow up with customers to ensure satisfaction.
- Collaborate with management and other departments to improve service delivery.
- Report and escalate recurring issues to ensure long-term solutions.
RequirementsWhat We’re Looking For
- Education: Matric/Grade 12 (essential), IT qualification (preferred).
- Experience: 2–3 years in customer software support.
- Skills:
- Strong technical and problem-solving abilities.
- Proficient in Microsoft 365 Office Suite.
- Familiarity with Jira Helpdesk (or similar tools).
- Excellent telephone etiquette, verbal and written communication skills.
- SQL Reporting Services knowledge (nice to have).
The Right Person Is
- Ambitious, proactive, and able to work independently as well as in a team.
- Passionate about customer service and technology.
- Professional, ethical, and trustworthy.
- Focused, adaptable, and eager for self-improvement.
Eligibility
Applicants must be eligible to work in the Republic of South Africa.
Desired Skills:
- JIRA
- Microsoft 365 Office Suite
- Azure
- Helpdesk
Desired Qualification Level:
About The Employer:
