Search thousands of fresh jobs

×
This job is expired
Secondments

HELPDESK ADMINISTRATOR

Secondments

  • R00 per month
  • Permanent Junior position
  • Sandown
  • Posted 08 Oct 2025 by Secondments
  • Expires in 32 days
  • Job 2624331
Apply Now

About the position

Job purpose:

KPIs

Helpdesk Processing

  • Receive, log, and track all Facilities related service requests via email, WhatsApp, or phone.
  • Ensure accurate and timely entry of requests into the MyBuildings system.
  • Create and manage quote requests aligned with preloaded budgets.
  • Monitor and follow up on outstanding service requests to ensure closure and customer satisfaction.

Task Allocation and Scheduling

  • Assign tasks to appropriate FM team members or contractors.
  • Develop and maintain daily, weekly, and monthly maintenance schedules.
  • Monitor task progress and ensure checklist compliance.
  • Escalate unresolved or overdue issues to the Facilities Operations Manager.

Communications and Coordination

  • Act as the primary liaison between JSE staff and the FM team.
  • Provide timely updates to stakeholders and coordinate with service providers.
  • Maintain clear and professional communication at all times.
  • Prepare and distribute internal communications regarding planned maintenance or service disruptions.

Documentation and Reporting

  • Act as the primary liaison between JSE staff and the FM team.
  • Provide timely updates to stakeholders and coordinate with service providers.
  • Maintain clear and professional communication at all times.
  • Prepare and distribute internal communications regarding planned maintenance or service disruptions.

Systems and Process Management

  • Ensure the MyBuildings system is updated and maintained with current data.
  • Identify opportunities to improve helpdesk processes and implement approved changes.
  • Support onboarding and training of new Facilities team members and contractors/ suppliers on helpdesk procedures.

Compliance and Quality Assurance

  • Ensure all FM activities comply with company policies, health and safety regulations, and service level agreements and support internal processes
  • Conduct periodic reviews of service delivery quality and escalate concerns as needed.
  • Support internal audits and contribute to continuous improvement initiatives.

SKILLS AND COMPETENCIES ESSENTIAL TO THE POSITION

Business Knowledge Skills

  • Strong written and verbal communication skills.
  • Excellent troubleshooting and problem-solving abilities.
  • Reliable timekeeping and ability to meet deadlines.

Human Capital

  • High level of confidentiality and discretion.
  • Customer-centric with a positive and dependable attitude.
  • Skilled in facilities management processes and systems.
  • Strong attention to detail and accuracy in data entry and reporting.
  • Adaptable and able to manage changing priorities under pressure.
  • Collaborative team player with strong coordination skills

QUALIFICATIONS AND EXPERIENCE

  • Grade 12 (Matric)
  • Minimum of 1 to 3 years in a property or facilities management environment.
  • Strong Proficiency in relevant computer packages (MS Office) and software packages.

Desired Skills:

  • Commucation

Desired Work Experience:

  • 1 to 2 years

Desired Qualification Level:

  • Grade 12 / Matric

Apply Now

Secondments

About the agency

Uniquely positioned to address your skills shortages, Secondments specialises in placing high-quality candidates in permanent, contract, project and interim management positions. We believe in creating synergy with our clients by building sound business relationships which enhance our understanding of their business and needs. Using a managed, controlled recruitment process, we are able to match the staffing needs of their organisations with suitably talented secondees. Our pool of professionals have a range of skills, both generic and specialist. These candidates, all of whom have verified education levels and experience, are available from two weeks to longer periods, depending on client needs. And if we do not have exactly the right fit for the role, we will source the best candidate. We are dedicated to providing a seamless, turnkey solution to ensure our clients get the right person, in terms of skill and integrity, at the right time to fulfil their organisational needs. Notwithstanding the name change due to the acquisition of Ernst & Young’s Advisory Secondments business to Secondments, the business has been in existence since 2003. The business was acquired as a going concern with the full staff complement, including all clients. This change broadens the scope of clients that Secondments can offer services to. Following a successful 13-year working relationship with Ernst & Young (EY), Siphiwe Dondolo, Jayson Theron and Carl Endenburg acquired the global audit and advisory firm’s secondment portfolio. Secondments started trading on 1 April 2015 with the full support of the EY Africa Executive Committee. Secondments works across South Africa, Africa, the United Kingdom, Ireland and the United Arab Emirates (UAE). We support our clients through a sophisticated talent pool of associates, working regularly with colleagues across international borders. Our candidates can assist in the finance, risk, IT/technology, human resources (HR), management consulting, operations and supply chain fields – across a number of sectors – including: • Financial Services (Banking, Insurance and Private Equity) • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Broad-Based Black Economic Empowerment (B-BBEE) Secondments is a 51% black-owned Level 2 B-BBEE organisation, one of the few specialist recruitment consultancies that are a true Level 2 B-BBEE provider. Eleven per cent (11%) of our company is now in the hands of a Black Ownership Trust, making a real difference to previously disadvantaged individuals. We opted for this in the belief that it would make a significant impact rather than benefit a select few. We are determined not to pay mere lip service to Black Economic Empowerment (BEE). Our Managing Director (MD), Siphiwe Dondolo, owns 40% of the business and was with EY for 9 years prior to moving over to Secondments as a shareholder and as the MD. OUR SERVICES As Secondments, we are confident we have the right combination of people, methodology, best practices and technologies to ensure we deliver seamless, efficient and effective services. These are based on a solid foundation of integrity, excellence, professionalism, best practice and value – delivered to both clients and candidates. Client services We offer the full- service of strategic talent matching ,namely: Permanent placements Executive Search Contract placements Temporary Employment Services Project Placements Interim management position placements Executive Search Our specialised service offerings have evolved in response to our clients’ unique needs for a strategic,customisable,Executive recruitment service whose delivery is executed with excellence in mind throughout the process. Leveraging off our unique networks within the Executive landscape to tap into passive candidates,our experienced recruitment team and proven track record in the industry we are best positioned to assist our clients to fill key positions in the most timeous, professional and efficient manner. Temporary contract staff work under the supervision and direction of our clients. Secondments manages them from a planning, HR, payroll and industrial relations perspective, however, freeing clients from time-consuming administration.

Receive a daily digest of all new jobs matching this job. Your information is safe with us and you can cancel any time.

Expires in 31 days

Email me jobs similar to: HELPDESK ADMINISTRATOR

Receive a daily digest of all new jobs matching this job: Senior IT Auditor. Your information is safe with us and you can cancel at any time.